Case Manager- Stability

Hamilton Families•San Francisco, CA

12d•$0 - $28•Onsite

About The Position

Hamilton Families is hiring a Case Manager, Stability, to provide case management to families participating in its rental subsidy program, using various service models. The position supports the organization’s work to end family homelessness in the San Francisco Bay Area and is part of the Housing Solutions team. The Case Manager reports directly to the Shelter Coordinator. The role requires bilingual Spanish ability and includes documenting services in real time, maintaining electronic case records, and collecting monthly compliance reports.

Requirements

At least 1 year of experience in social work, psychology, a human services setting, or a related field.
Bilingual ability in Spanish is required to better serve the community.
Ability to work and collaborate with diverse people on projects and decisions benefiting participants.
Familiarity with case management databases or customer service platforms.
Highly organized, self-motivated, and able to work independently to meet goals.
Ability to exercise appropriate judgment and uphold policies and procedures.
Skills in documentation, reporting, and maintaining confidentiality.
Ability to travel locally and long distance to meet with vendors and participants.

Nice To Haves

Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
High proficiency in Microsoft Office Suite, Salesforce, and other software.

Responsibilities

Provide home-based support to approximately 20 families, including goal setting, housing advocacy, and connections to budgeting, employment, legal, and other resources.
Assess participants’ needs and challenges, including employment status and mental health, and connect them with appropriate resources.
Help families set and achieve housing goals, manage required documentation, and address related concerns.
Check in with participants who have completed the program to support continued progress.
Promote self-sufficiency and maintain professional boundaries while using various service models.
Collaborate with internal teams and external partners to address housing issues and support participants.
Maintain accurate records and comply with confidentiality and documentation standards.
Address resource needs in specific areas and help organize community events, including holiday celebrations and Back-to-School activities.
Partner on departmental projects as needed.
Advocate for Hamilton Families’ services and represent the organization at community and collaborative meetings.