Case Manager, Housing Stability & Eviction Prevention

City Heights Community Development Corporation•San Diego, CA

1d•Hybrid

About The Position

City Heights Community Development Corporation (City Heights CDC), a San Diego nonprofit, is hiring four Case Managers to provide direct case management and housing stabilization services to individuals and families experiencing housing instability or at risk of eviction or homelessness. The role supports participants in assessing their needs, developing individualized stabilization plans, coordinating financial assistance and supportive services, and accessing resources that promote long-term housing stability. Case Managers work with internal programs, community partners, and housing service providers to help participants overcome barriers, prevent displacement, and achieve greater housing and financial security. The position calls for strong organization, accurate documentation, and compassionate, culturally responsive, participant-centered service. This is a 40-hour-per-week, non-exempt position. The annual starting salary is $26.00–$29.00 per hour, depending on experience. Local travel throughout San Diego County may be required as program needs require. Flexible and remote work schedules are available, subject to position and program needs.

Requirements

Bachelor’s degree in social work, human services, psychology, sociology, public health, or a related field is preferred; relevant professional experience may be considered in lieu of a degree.
Experience working with low-income households and culturally diverse communities.
Ability to build rapport with individuals experiencing significant housing, financial, or personal stress.
Strong organizational, time-management, and documentation skills.
Ability to manage multiple participants and deadlines simultaneously.
Strong written and verbal communication skills and high attention to detail.
Ability to travel locally throughout San Diego County as program needs require.

Nice To Haves

Experience providing case management, housing services, homeless services, benefits navigation, financial assistance, or other direct social services.
Knowledge of housing, public benefits, employment, financial stability, or other community resources.
Experience with Salesforce or another case-management database.
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County.

Responsibilities

Manage an assigned caseload, maintaining consistent communication, timely follow-up, and individualized support throughout program enrollment.
Conduct comprehensive assessments of participants’ housing, financial, employment, and supportive service needs.
Develop, implement, and regularly update individualized housing stabilization plans addressing immediate needs and long-term stability.
Assist participants with required documentation, eligibility assessments, financial assistance, and supportive services.
Connect participants with rental and utility assistance, employment opportunities, public benefits, financial education, legal services, and other community resources.
Coordinate with Housing Navigators and other program staff on complex housing challenges, landlord-related concerns, and barriers to stable housing.
Monitor participant progress, evaluate service outcomes, and adjust stabilization plans as needed.
Identify and promptly escalate urgent needs, including imminent housing loss and safety concerns.
Collaborate with City Heights CDC housing, economic development, workforce development, and supportive service programs to connect participants with resources and opportunities.
Maintain knowledge of community assistance programs, tenant resources, affordable housing opportunities, and supportive services throughout San Diego County.
Develop and maintain relationships with community organizations, service providers, and referral partners.
Educate participants about housing resources, tenant protections, and strategies for long-term housing stability.
Maintain accurate, complete, and timely participant records, case notes, service plans, referrals, and outcomes in Salesforce and other required systems.
Ensure services and documentation comply with funding and contract requirements, organizational policies, confidentiality standards, and program procedures.
Meet caseload, service delivery, documentation, and performance expectations.
Participate in case conferences, team meetings, professional development, and quality assurance reviews.
Maintain professional boundaries and provide trauma-informed, culturally responsive, and equitable services to people from diverse backgrounds.

Benefits

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday under a 9/8/80 schedule
Flexible and remote work schedule available, subject to position and program needs
Training opportunities and support for professional growth
Family-friendly work environment
Parental leave in accordance with applicable California law and CHCDC policy