Intake Coordinator, Housing Stability & Eviction Prevention

City Heights Community Development Corporation•San Diego, CA

3d•$23 - $25

About The Position

City Heights Community Development Corporation (City Heights CDC), a 501(c)(3) nonprofit organization serving San Diego, seeks a detail-oriented, organized, and compassionate Intake Coordinator to support its housing stability and eviction prevention initiatives. The Intake Coordinator is a primary point of contact for individuals and families seeking housing assistance and supportive services. The role coordinates referrals, conducts initial eligibility screenings, facilitates participant intake, collects required documentation, and connects households with appropriate programs and services. Working closely with Case Managers, program leadership, and community partners, the Coordinator helps ensure households receive timely, professional, and compassionate assistance while maintaining accurate records and meeting applicable program and contractual requirements.

Requirements

Strong organizational and administrative skills.
High attention to detail and commitment to accurate data entry and documentation.
Ability to manage a high volume of referrals and multiple time-sensitive deadlines.
Strong verbal and written communication skills.
Ability to communicate sensitively and professionally with individuals experiencing housing or financial stress.
Strong customer-service orientation.

Nice To Haves

Associate or bachelor's degree in human services, social services, public administration, business administration, or a related field; relevant professional experience may be considered.
Experience in intake, eligibility screening, social services, case-management support, customer service, or administrative program coordination.
Experience using databases, CRM systems, or case-management systems; Salesforce experience is a plus.
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County.

Responsibilities

Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved sources.
Respond to prospective participants' inquiries and referrals within established program timelines.
Conduct preliminary eligibility screenings and participant intake assessments in accordance with program guidelines.
Explain available services, eligibility requirements, required documentation, and next steps to prospective participants.
Coordinate enrollment and referrals to Case Managers, Housing Navigators, and other supportive service programs.
Identify and promptly escalate urgent housing needs, including imminent eviction, homelessness, or participant safety concerns, in accordance with established protocols.
Maintain accurate referral and enrollment records, including follow-up activities, unsuccessful contact attempts, declined services, and ineligible referrals.
Collect, review, and organize income verification, housing documentation, identification, and other required participant records.
Check intake documentation for accuracy and completeness, identify missing information, and coordinate timely follow-up.
Maintain accurate and timely referral, eligibility, intake, and enrollment information in Salesforce and other required systems.
Conduct initial quality assurance reviews to ensure participant records meet organizational and applicable funding requirements.
Monitor referral activity, intake timelines, enrollment trends, and other program performance indicators.
Work with program leadership and data staff to resolve documentation discrepancies, maintain data integrity, and support accurate reporting.
Provide administrative and documentation support for reporting, monitoring, audits, and reimbursement processes as needed.
Collaborate with Case Managers, Housing Navigators, and staff across City Heights CDC programs to coordinate services and referrals.
Maintain knowledge of housing assistance programs, community resources, and supportive services throughout San Diego County.
Communicate professionally with referral partners, community organizations, and internal departments to facilitate service coordination.
Participate in team meetings, program training, quality assurance reviews, and process improvement initiatives.
Ensure compliance with program requirements, organizational policies, confidentiality standards, and established procedures.
Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance while maintaining appropriate professional boundaries.

Benefits

Medical, dental, and vision insurance
401K retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday on a 9/8/80 schedule
Flexible and remote work schedule available, subject to position and program needs
Training opportunities for professional growth
Family-friendly work environment
Parental leave in accordance with applicable California law and CHCDC policy