Eviction Prevention Manager

Central City Concern • Portland, OR

22h • $57,000 - $80,000 • Onsite

About The Position

The Supportive Team for Eviction Prevention (STEP) Manager oversees and supervises staff supporting Central City Concern’s Eviction Prevention Program. The manager is responsible for program outcomes, ensuring supportive housing documentation standards are met, and providing feedback for improvement. The role maintains relationships with internal and external partners, including Community Management, Health Services, department managers, community partners, and funding partners.

STEP is a specialized program within CCC’s Supportive Housing division that helps residents maintain stable housing and avoid eviction. The program supports tenants facing housing instability related to lease violations, behavioral health challenges, treatment engagement barriers, non-payment, or other risks to housing retention. Its services include case management, mediation, housing diversion, tenant stabilization, and coordination with behavioral health providers, property management, and community partners. STEP uses trauma-informed and recovery-oriented approaches to help residents overcome barriers and remain safely housed.

The position is based at The Starlight in Portland, Oregon, and requires work at multiple locations. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $57,000 to $80,000 per year, with final compensation determined by relevant experience, education, credentials or licensure, and internal equity. The manager reports to and works with the Associate Director of Permanent Supportive Housing Services.

Requirements

• High school diploma or GED and a bachelor’s degree in social work or another relevant social science field.
• At least one year of supervisory experience in direct human services or housing practices, or similar work experience with the homeless population in a relevant setting.
• Knowledge of fair housing laws and tenant rights, and familiarity with social, health, and benefit resources in Multnomah County.
• Must not be actively on probation or parole.
• Demonstrated supervisory skills and leadership ability.
• Understanding of recovery terminology and ability to apply recovery concepts.
• Ability to work at multiple locations.
• Competency with Microsoft Office, including creating basic business documents and spreadsheets and manipulating data.
• Current driver’s license; ability to pass a DMV background check and be designated an acceptable driver under CCC’s Fleet Safety Policy; ability to pass initial driver training and annual recertification; and maintenance of at least $100,000/$300,000 personal auto liability insurance coverage.
• Ability to pass a pre-employment drug screen and background check.
• Ability to carry an agency-provided cell phone for work use.
• Physical ability, with reasonable or no accommodation, to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day.
• Ability to work in all CCC buildings; some buildings restrict access based on criminal background or active probation or parole.
• Ability to comply with CCC’s drug-free workplace policy and the Drug-Free Workplace Act of 1988.
• Ability to interact respectfully and effectively with coworkers and clients from diverse ethnic, religious, and cultural backgrounds, lifestyles, and sexual orientations.
• Strong time-management, follow-through, organizational, and recordkeeping skills.
• Knowledge and skills working with people facing homelessness, health or mental health challenges, or chemical dependency issues.
• Ability to communicate clearly with landlords, partner agencies, supervisors, coworkers, and a wide variety of people.
• Ability to work independently and as part of a team, solve problems creatively, learn and apply training, follow oral and written instructions, maintain professional boundaries, and de-escalate volatile situations.
• Knowledge of issues affecting people facing multiple barriers to housing.
• Expertise in helping individuals develop individualized plans and providing ongoing support as they work toward goals.
• Familiarity with Microsoft Outlook, Word, and Excel, and with HMIS.

Nice To Haves

• Preferred knowledge of landlord-tenant law and fair housing law.

Responsibilities

• Provide leadership, oversight, training, support, and supervision to Eviction Prevention Specialists.
• Implement best practices to support client access, integrated outcome measures, and organizational compliance.
• Monitor program outcomes against CCC and funding requirements and report outcomes to leadership on an agreed-upon schedule.
• Monitor program budgets, including revenues, expenses, and variances, within the scope of the position.
• Monitor and assist staff, as appropriate, in connecting residents with community-based resources.
• Hire, evaluate, coach, and manage assigned personnel, including requests for time off and schedule changes, discipline, and termination, with support from the Associate Director of Permanent Supportive Housing Services.
• Plan and facilitate regular staff meetings and oversee or facilitate events as needed.
• Work with the Associate Director on accurate and timely internal and external reports.
• Oversee the management and maintenance of the client records system and maintain accurate client progress records using MS Word, Excel, and HMIS.
• Partner with the Associate Director to conduct partner and internal program, file, and data audits.
• Support and guide specialists assisting people at risk of eviction; take a hands-on role in resolving difficult client-related issues.
• Help specialists develop complex case plans to mitigate eviction risk, with frequent check-ins and coordination with property management staff; assist with problem-solving for staff and residents.
• Work with department managers and funding partners to develop standardized reporting mechanisms and prepare and submit reports to state and local agencies, funding partners, and CCC management.
• Attend relevant community professional meetings, trainings, and events, and complete required reports for relevant CCC departments promptly and accurately.
• Provide functional backup for Eviction Prevention staff during absences.
• Complete required documentation accurately and on time, and participate in compliance, quality assurance, and quality improvement activities as directed.
• Follow applicable state and federal privacy and security regulations and CCC confidentiality policies; promptly report breaches of protected health or personal identification information to the Compliance Department and supervisor or designee.
• Adhere to the agency’s nondiscrimination policies and perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance coverage.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, dependent on work shift schedule.
• Employer-paid life insurance, short-term disability insurance, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager