Case Manager, Housing Stability & Eviction Prevention

City Heights Community Development Corporation • San Diego, CA

7d • $26 - $29 • Hybrid

About The Position

City Heights Community Development Corporation (City Heights CDC), a San Diego-serving 501(c)(3) nonprofit, is hiring four Case Managers for its housing stability and eviction prevention initiatives. The Case Manager provides direct case management and housing stabilization services to individuals and families experiencing housing instability or at risk of eviction or homelessness. The position assesses participant needs, develops individualized stabilization plans, coordinates financial assistance and supportive services, and connects households with resources that promote long-term housing stability. Case Managers collaborate with internal programs, community partners, and housing service providers to help participants overcome barriers, prevent displacement, and improve housing and financial security. The role requires strong organization, accurate documentation, and compassionate, culturally responsive, participant-centered service.

This is a 40-hour-per-week, non-exempt position. The annual starting pay is $26.00–$29.00 per hour, depending on experience. Flexible and remote work schedules are available subject to position and program needs; offices close every other Friday under a 9/8/80 schedule. Local travel throughout San Diego County may be required as program needs dictate.

Requirements

• Bachelor’s degree in social work, human services, psychology, sociology, public health, or a related field is preferred; relevant professional experience may be considered in lieu of a degree.
• Experience working with low-income households and culturally diverse communities.
• Ability to build rapport with individuals experiencing significant housing, financial, or personal stress.
• Strong organizational, time-management, and documentation skills.
• Ability to manage multiple participants and deadlines simultaneously.
• Strong written and verbal communication skills and high attention to detail.
• Ability to travel locally throughout San Diego County as program needs require.

Nice To Haves

• Experience providing case management, housing services, homeless services, benefits navigation, financial assistance, or other direct social services.
• Knowledge of housing, public benefits, employment, financial stability, or other community resources.
• Experience with Salesforce or another case-management database.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Responsibilities

• Manage an assigned participant caseload, maintaining consistent communication, timely follow-up, and individualized support throughout program enrollment.
• Conduct comprehensive assessments of participants’ housing, financial, employment, and supportive service needs.
• Develop, implement, and regularly update individualized housing stabilization plans addressing immediate needs and long-term stability.
• Help participants obtain required documentation, complete eligibility assessments, and access financial assistance and supportive services.
• Connect participants with rental and utility assistance, employment opportunities, public benefits, financial education, legal services, and other community resources.
• Coordinate with Housing Navigators and other program staff to address complex housing challenges, landlord-related concerns, and barriers to stable housing.
• Monitor participant progress, evaluate service outcomes, and adjust stabilization plans as needed.
• Identify and promptly escalate urgent needs, including imminent housing loss, safety concerns, or circumstances requiring immediate intervention.
• Collaborate with staff across housing, economic development, workforce development, and supportive service programs to connect participants with resources and opportunities.
• Maintain knowledge of community assistance programs, tenant resources, affordable housing opportunities, and supportive services throughout San Diego County.
• Develop and maintain relationships with community organizations, service providers, and referral partners to coordinate participant support.
• Educate participants about housing resources, tenant protections, and strategies for maintaining long-term housing stability.
• Maintain accurate, complete, and timely participant records, case notes, service plans, referrals, and outcomes in Salesforce and other required systems.
• Ensure services and documentation comply with funding and contract requirements, organizational policies, confidentiality standards, and program procedures.
• Meet caseload, service delivery, documentation, and performance expectations while maintaining high-quality services.
• Participate in case conferences, team meetings, professional development activities, and quality assurance reviews.
• Maintain professional boundaries and provide trauma-informed, culturally responsive, and equitable services to individuals and families from diverse backgrounds.

Benefits

• Medical, dental, and vision insurance.
• 401K retirement plan with employer match.
• Employee Assistance Program.
• Generous paid time off and 11 paid holidays per year.
• Offices closed every other Friday under a 9/8/80 schedule.
• Flexible and remote work schedule available, subject to position and program needs.
• Training opportunities supporting employees’ professional growth.
• Family-friendly work environment intended to help employees balance family and work obligations.
• Parental leave in accordance with applicable California law and City Heights CDC policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level