Intake Coordinator, Housing Stability & Eviction Prevention

City Heights Community Development Corporation • San Diego, CA

1d • Hybrid

About The Position

City Heights Community Development Corporation (City Heights CDC), a San Diego nonprofit, seeks an organized and compassionate professional to support its housing stability and eviction prevention initiatives. The Intake Coordinator is a primary point of contact for individuals and families seeking housing assistance and supportive services. The role coordinates referrals, conducts preliminary eligibility screenings and participant intake, collects required documentation, and connects households with appropriate programs. The coordinator works with Case Managers, program leadership, and community partners to provide timely, professional assistance while maintaining accurate records and meeting program and contractual requirements.

This is a 40-hour-per-week, non-exempt position. The annual starting salary range is $22.50–$25.00 per hour, depending on experience. Flexible and remote work arrangements are available subject to position and program needs; the organization’s offices close every other Friday under a 9/8/80 schedule.

Requirements

• Strong organizational and administrative skills.
• High attention to detail and commitment to accurate data entry and documentation.
• Ability to manage a high volume of referrals and multiple time-sensitive deadlines.
• Strong verbal and written communication skills.
• Ability to communicate sensitively and professionally with individuals experiencing housing or financial stress.
• Strong customer-service orientation.

Nice To Haves

• Associate or bachelor’s degree in human services, social services, public administration, business administration, or a related field; relevant professional experience may be considered.
• Experience in intake, eligibility screening, social services, case-management support, customer service, or administrative program coordination.
• Experience using databases, CRM systems, or case-management systems; Salesforce experience is a plus.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County.

Responsibilities

• Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials’ offices, and other approved sources.
• Respond to prospective participants’ inquiries and referrals within established program timelines.
• Conduct preliminary eligibility screenings and participant intake assessments according to program guidelines.
• Explain available services, eligibility requirements, required documentation, and next steps to prospective participants.
• Coordinate participant enrollment and referrals to Case Managers, Housing Navigators, and other supportive service programs.
• Identify and promptly escalate urgent housing needs, including imminent eviction, homelessness, or participant safety concerns, according to established protocols.
• Maintain accurate referral and enrollment records, including follow-up activities, unsuccessful contact attempts, declined services, and ineligible referrals.
• Collect, review, and organize income verification, housing documentation, identification, and other required participant records.
• Check intake documentation for accuracy and completeness, identify missing information, and coordinate timely follow-up.
• Maintain timely and accurate referral, eligibility, intake, and enrollment information in Salesforce and other required systems.
• Conduct initial quality assurance reviews of participant records for organizational and funding requirements.
• Monitor referral activity, intake timelines, enrollment trends, and other program performance indicators.
• Work with program leadership and data staff to resolve documentation discrepancies, maintain data integrity, and support accurate reporting.
• Provide administrative and documentation support for reporting, monitoring, audits, and reimbursement processes as needed.
• Coordinate with Case Managers, Housing Navigators, and staff across City Heights CDC programs to facilitate services and referrals.
• Maintain knowledge of housing assistance programs, community resources, and supportive services throughout San Diego County.
• Communicate professionally with referral partners, community organizations, and internal departments to support effective service coordination.
• Participate in team meetings, program training, quality assurance reviews, and process improvement initiatives.
• Comply with applicable program requirements, organizational policies, confidentiality standards, and procedures.
• Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance while maintaining appropriate professional boundaries.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Employee Assistance Program.
• Generous paid time off and 11 paid holidays per year.
• Offices closed every other Friday under a 9/8/80 schedule.
• Flexible and remote work schedule available, subject to position and program needs.
• Training opportunities and support for professional growth.
• Family-friendly work environment intended to help employees balance family and work obligations.
• Parental leave in accordance with applicable California law and CHCDC policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree