Senior Program Manager, Housing Stability & Eviction Prevention

City Heights Community Development Corporation•San Diego, CA

About The Position

City Heights Community Development Corporation (City Heights CDC), a San Diego nonprofit, is seeking an experienced professional to lead implementation of its Coordinated Eviction Prevention System (CEPS) program. The Senior Program Manager provides leadership and oversight of Housing Stability & Eviction Prevention programs that help individuals and families facing housing instability remain safely housed through financial assistance, case management, and coordinated supportive services. The position leads daily program operations, supervises and supports staff, oversees caseloads and service delivery, and ensures compliance with County contract requirements and organizational standards. It also oversees program documentation, performance tracking, reporting, and coordination with finance staff for accurate, timely reimbursement. The Senior Program Manager works closely with organizational leadership, internal departments, community partners, and County representatives to support effective implementation, strong outcomes, and high-quality services. This is a 40-hour-per-week, exempt position. The annual starting salary range is $75,000–$85,000, depending on experience. A flexible and remote work schedule is available, and offices are closed every other Friday under a 9/8/80 schedule. Employees must provide proof of full COVID-19 vaccination as a condition of employment.

Requirements

Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or a related field; equivalent relevant experience may be considered.
At least three years of experience in housing stability, eviction prevention, case management, homeless services, human services, or a related field.
Knowledge of housing instability, eviction prevention, tenant needs, and resources available to low-income households.
Strong supervisory, coaching, problem-solving, and decision-making skills.
Strong organizational and project-management skills, including the ability to manage multiple deadlines.
High attention to detail and demonstrated ability to maintain accurate program documentation.
Strong written and verbal communication skills.

Nice To Haves

Previous supervisory or program-management experience.
Experience administering government-funded programs, contracts, grants, or reimbursement-based programs.
Experience with Salesforce or another case-management database.
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County.

Responsibilities

Lead day-to-day operations and implementation of the CEPS program to ensure effective, timely, high-quality service delivery.
Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals.
Monitor program performance, staff caseloads, participant outcomes, and service timelines against contractual goals and organizational standards.
Conduct regular case reviews, guide staff on complex participant situations, and identify opportunities to improve program effectiveness.
Develop, implement, and maintain program policies, procedures, workflows, and quality assurance standards.
Directly supervise, coach, and support CEPS Case Managers, the Housing Navigator, and the Intake Coordinator.
Oversee staff recruitment, onboarding, training, performance evaluations, and professional development.
Set performance expectations, promote accountability, and foster a collaborative, supportive, participant-centered team environment.
Ensure compliance with County contract requirements regarding participant eligibility, documentation, confidentiality, reporting, and performance standards.
Review and approve participant records, case notes, service plans, and supporting documentation for accuracy, completeness, and compliance.
Oversee the appropriate use, tracking, and documentation of participant financial assistance in accordance with program guidelines and approval procedures.
Work with data and accounting staff on accurate reporting, expenditure tracking, and timely reimbursement documentation.
Monitor contractual performance measures, identify noncompliance or underperformance, and implement corrective action plans when needed.
Prepare and contribute to monthly, quarterly, annual, and other required program and performance reports.
Maintain working relationships with County representatives, referral partners, legal service providers, and community-based organizations.
Collaborate with organizational leadership and internal departments to address operational needs, improve processes, and advance program objectives.
Escalate significant compliance, financial, participant safety, or operational concerns to organizational leadership according to established protocols.
Support fundraising and resource development by identifying funding opportunities, contributing to grant proposals and reports, cultivating relationships with potential funders and partners, and working with the Development team to secure resources.