Case Manager II - Eviction Prevention

Agate Housing and Services • Minneapolis, MN

3d • Onsite

About The Position

Agate Housing and Services is hiring a Case Manager II - Eviction Prevention to provide specialized rent-related housing stabilization support to Minneapolis Public Housing Authority (MPHA) residents across its Housing Stability program. The position leads direct assistance with past-due rent, repayment agreements, and related financial barriers to continued tenancy. It coordinates with residents, MPHA property management, assigned Case Managers, and Program Managers to identify practical steps toward housing retention.

The role supports staff in initiating and implementing housing loss prevention plans and maintains centralized tracking of plans across MPHA properties, including actions, deadlines, follow-up, and housing retention or transition outcomes. It also assists with failed inspection follow-up and voluntary mutual lease terminations when appropriate, including resident-centered transition planning and connections to alternative housing resources. Assigned Case Managers retain ongoing resident relationships; this position provides direct intervention in selected situations rather than taking over every housing loss prevention plan.

The position works directly with residents at assigned MPHA properties and collaborates with MPHA staff, Agate colleagues, county agencies, healthcare providers, and community partners. It is an in-office position, with flexibility for occasional remote work or daily schedule adjustments as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times. The role is full-time, non-exempt, and represented by AFSCME Union Local 999. Compensation is $26 per hour.

Requirements

• Bachelor's degree or a minimum of two years of experience in a similar case management, housing, or human services role.
• Demonstrated experience supporting individuals or families with complex service needs, housing instability, or crisis intervention.
• Ability to build effective relationships with residents of diverse ages, backgrounds, household compositions, and service needs.
• Strong problem-solving, communication, advocacy, crisis intervention, and conflict-resolution skills.
• Ability to independently assess situations, prioritize competing needs, coordinate appropriate interventions, and collaborate with a multidisciplinary team.
• Ability to establish and maintain effective working relationships with property management, community providers, and other service partners.
• Strong organizational skills and ability to maintain accurate, timely case management documentation.
• Proficiency with Microsoft Office products and ability to learn required data and case management systems.
• Ability to travel to assigned MPHA properties and community locations as needed.
• Must meet applicable driving and background screening requirements for the assignment.
• Must have a valid Minnesota Driver's License and pass a background check.
• Must have access to a personal vehicle and maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence.
• Must pass a driving record background check.
• Demonstrated ability to network via email, telephone, and in person to advocate for participants.

Nice To Haves

• Experience in public housing, resident services, eviction prevention, housing stabilization, or related community-based services.
• Experience providing crisis intervention, de-escalation, and short-term intensive case management to individuals or families with complex service needs.
• Experience working with older adults, people with disabilities, families with dependent children, or residents with complex service needs.
• Experience providing mobile or community-based case management services across multiple locations.
• Experience coordinating with property managers, community providers, and interdisciplinary teams to address housing stability concerns.
• Familiarity with community resources relevant to the needs of MPHA residents.
• Knowledge of Housing First, Harm Reduction, and trauma-informed care principles.
• Licensed Social Worker (LSW) in Minnesota.
• Fluency in languages used by residents, including Spanish, Amharic, Oromo, Somali, or American Sign Language (ASL).

Responsibilities

• Provide direct assistance to residents with past-due rent, repayment agreements, and related financial barriers to continued tenancy.
• Coordinate with residents, MPHA property management, assigned Case Managers, and Program Managers to identify practical housing-retention steps.
• Support staff in initiating and implementing housing loss prevention plans.
• Maintain centralized tracking of housing loss prevention plans across MPHA properties, including actions, deadlines, follow-up, and housing retention or transition outcomes.
• Assist with failed inspection follow-up and voluntary mutual lease terminations when appropriate.
• Provide resident-centered transition planning and connect residents to alternative housing resources when appropriate.
• Collaborate with MPHA staff, Agate colleagues, county agencies, healthcare providers, and community partners.
• Advocate for residents and coordinate services while maintaining resident-centered support.

Benefits

• Paid holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day, plus additional floating holidays.
• Full-time employees receive up to 88 hours of holiday pay annually.
• Health insurance through Medica, with traditional and high-deductible plans available across three networks, including M Health Fairview and HealthPartners.
• Agate pays 100% of dental insurance premiums.
• Agate pays 100% of life insurance premiums.
• Agate contributes 1.5% of each employee's salary to their retirement account, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level