Case Manager | Prevention

Odyssey House Louisiana•New Orleans, LA

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager for its Prevention Program. This grant-funded role is supported by the Hepatitis C Elimination Initiative Pilot and provides case management and peer-based support to participants in the Hep C Free grant. The Case Manager helps participants navigate medical, behavioral health, and social service systems; coordinates individualized care; advocates for clients; and addresses barriers such as lack of identification, stigma, and transportation. The role connects participants to HCV-related treatment, housing, benefits including Medicaid, and other essential services, with ongoing follow-up, goal setting, crisis support, and documentation. Lived experience in substance use disorder, serious mental illness, HCV/HIV, or homelessness can support cultural alignment and mutual understanding with participants. The position includes assessing needs, coordinating care and referrals, supporting Medicaid enrollment, developing and monitoring individualized housing and care plans, and connecting participants with community resources. It also involves health education, community outreach, specialty and psychoeducational support, prevention and harm reduction services, and use of Motivational Interviewing to help participants explore and resolve ambivalence about behavior change. The Case Manager is expected to support participant engagement and service targets, maintain documentation and contract compliance, protect confidential information, and collaborate with other departments. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Understanding of at-risk communities.
Excellent interpersonal and communication skills.
Experience in care coordination and federal and state benefit enrollment and connection.
Excellent organizational skills.
Ability to be creative and flexible within the parameters of treatment programs and modalities.

Nice To Haves

Bachelor’s degree in a related field.
Peer Support certification.
Lived experience in substance use disorder, serious mental illness, homelessness, or HCV/HIV.

Responsibilities

Assess client needs and Medicaid status; support enrollment and continued Medicaid eligibility in accordance with agency policies and procedures.
Make referrals to address gaps in assistance and connect participants with appropriate services.
Conduct screening, intake, and assessment; develop individualized housing plans; monitor progress; link participants to community resources; follow up; and support transitions to housing.
Ensure participants are referred to or informed about vocational, educational, housing, and social services in the community.
Deliver health education programs and community outreach to targeted communities through grant-funded initiatives.
Provide specialty support, psychoeducational services, and prevention and harm reduction services.
Ensure enrolled participants have individualized care plans, maximize service units, and help maintain contract service units by supporting engagement in treatment.
Use Motivational Interviewing to guide participants in exploring and resolving ambivalence about behavior change.
Maintain a working understanding of available programs, services, and community resources.
Complete incident reports before the end of the scheduled shift as required by policy and procedure.
Ensure compliance with HIPAA Privacy Rules and SAMHSA and other contract requirements.
Work effectively with other departments.
Perform other duties as assigned.