Suicide Prevention Case Manager
About The Position
The Suicide Prevention Case Manager works with Veterans and their families to identify needs, develop individualized service plans, and connect participants with resources that support safety, stability, and overall well-being. As part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program, the Case Manager provides ongoing support to Veterans at risk of suicide and helps address challenges related to housing, employment, financial stability, mental health, and social isolation. The position works throughout the assigned Massachusetts service area and collaborates with the program's Suicide Prevention Clinical Social Worker, Suicide Prevention Outreach Peer Specialists, and community partners to coordinate services and maintain participant engagement. The role combines direct case management, field-based services, staff supervision, and documentation. The Case Manager maintains an assigned caseload, supervises designated Peer Specialists, and ensures services and documentation meet program requirements. This full-time position is based in Devens, Massachusetts, with an office and field-based work setting and regular travel throughout the service area. It is currently funded for one year, with possible continuation depending on future funding availability and organizational needs. The schedule is Monday through Friday, 8 a.m. to 4 p.m.; occasional evening or weekend work may be required. The position reports to the Director of Comprehensive Wellness and supervises assigned Suicide Prevention Outreach Peer Specialists.
Requirements
- High school diploma or equivalent, with relevant experience in case management, human services, Veteran support, outreach, behavioral health, or a closely related field.
- Strong communication, organizational, problem-solving, and interpersonal skills.
- Ability to work independently and collaboratively with Veterans, families, and individuals facing complex challenges.
- Ability to manage an assigned caseload, coordinate services, and maintain accurate, timely documentation in a compliance-driven environment.
- Ability to provide day-to-day supervision and guidance to assigned Suicide Prevention Outreach Peer Specialists.
- Ability to recognize potential safety concerns and follow established screening, referral, and crisis response procedures.
- Valid driver's license and reliable transportation; employees should expect to use personal transportation for field-based work.
- Ability to travel regularly throughout the assigned Massachusetts service area.
- Must pass a background check.
Nice To Haves
- Associate or bachelor's degree in Social Work, Human Services, Psychology, Public Health, or a related field.
- Experience supporting Veterans, service members, or individuals facing behavioral health challenges.
- Knowledge of suicide prevention, trauma-informed care, crisis intervention, and community-based mental health resources.
- Experience with VA programs, benefits navigation, housing stabilization, or other supportive services.
- Previous experience supervising, mentoring, or coordinating the work of other staff.
- Familiarity with case management systems, participant screening tools, and grant-funded documentation requirements.
Responsibilities
- Conduct participant intake and eligibility screenings, assess service needs, and explain program expectations and participant rights according to established procedures.
- Develop and maintain individualized service plans, manage an assigned caseload, and conduct regular follow-ups, reassessments, and progress reviews.
- Monitor participant needs and potential safety concerns, coordinating clinical consultation, referrals, or crisis response according to established procedures.
- Coordinate referrals and help participants access VA and community services, including mental health, housing, employment, and financial resources.
- Collaborate with the Suicide Prevention Clinical Social Worker, internal programs, and community partners to address participant needs requiring additional support or clinical assessment.
- Provide day-to-day supervision and guidance to assigned Suicide Prevention Outreach Peer Specialists.
- Coordinate Peer Specialists' outreach activities and work with them to identify and engage Veterans who may benefit from suicide prevention services.
- Build and maintain relationships with VA facilities, community organizations, and service providers through outreach events and community meetings.
- Travel throughout the assigned Massachusetts service area to meet participants, coordinate services, and support program activities.
- Maintain accurate and timely participant records, including intake information, screenings, service plans, case notes, referrals, and follow-up activities.
- Complete required data entry and reporting, monitor participant progress, and ensure documentation meets VA program requirements and confidentiality standards.
- Participate in required training, staff meetings, and program evaluations to support service quality and compliance.
Benefits
- Comprehensive health and dental benefits package.
- 403(b) retirement plan.
- Generous Paid Time Off (PTO) policy, including holidays.
- Opportunities for training and professional development.
- Meaningful work directly supporting Veterans and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
