Case Manager II - Housing Stability

Agate Housing and Services • Minneapolis, MN

8d • $26 - $27 • Onsite

About The Position

Agate Housing and Services is hiring Case Managers II to provide resident-centered, housing-focused case management to people living in Minneapolis Public Housing Authority (MPHA) communities. The positions build relationships with residents, identify barriers to housing stability, coordinate resources, and provide timely support to help residents maintain housing and work toward self-directed goals. Case Managers work at assigned MPHA properties and collaborate with MPHA staff, Agate colleagues, county agencies, healthcare providers, and community partners. This is an in-office position, with occasional remote work or schedule adjustments possible as operational needs allow. Core working hours are between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times. The role requires travel to assigned properties and community locations and use of a personal vehicle.

Agate describes several specialized Housing Stability assignments: Eviction Prevention, Housing Stability, Medicare and Waivers, and Benefits and Eligibility. Depending on the assignment, work may include rent-related housing stabilization; housing loss prevention planning and tracking; resident case management at assigned MPHA properties; health coverage, waiver, and long-term services navigation; or benefits applications, renewals, and MPHA recertification support. Assignments are based on resident needs, relevant experience, candidate interests, and organizational staffing priorities.

The position is full-time, non-exempt, and represented by AFSCME Union Local 999. Compensation is $26 per hour. Agate's mission is to end homelessness and relieve hunger through action and advocacy.

Requirements

• Bachelor's degree or at least two years of experience in a similar case management, housing, or human services role.
• Demonstrated experience supporting individuals or families with complex service needs, housing instability, or crisis intervention.
• Ability to build effective relationships with residents of diverse ages, backgrounds, household compositions, and service needs.
• Strong problem-solving, communication, advocacy, crisis intervention, and conflict-resolution skills.
• Ability to independently assess situations, prioritize competing needs, and coordinate appropriate interventions while collaborating with a multidisciplinary team.
• Ability to establish and maintain effective working relationships with property management, community providers, and other service partners.
• Strong organizational skills and ability to maintain accurate, timely case management documentation.
• Proficiency with Microsoft Office products and ability to learn required data and case management systems.
• Ability to travel to assigned MPHA properties and community locations as needed.
• Valid Minnesota driver's license and ability to pass background and driving-record checks.
• Must use a personal vehicle and maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence.
• Demonstrated ability to network by email, telephone, and in person to advocate for participants.

Nice To Haves

• Experience in public housing, resident services, eviction prevention, housing stabilization, or related community-based services.
• Experience providing crisis intervention, de-escalation, and short-term intensive case management to people with complex service needs.
• Experience working with older adults, people with disabilities, families with dependent children, or residents with complex service needs.
• Experience providing mobile or community-based case management services across multiple locations.
• Experience coordinating with property managers, community providers, and interdisciplinary teams to address housing stability concerns.
• Familiarity with community resources relevant to MPHA residents.
• Knowledge of Housing First, Harm Reduction, and trauma-informed care principles.
• Minnesota Licensed Social Worker (LSW) credential.
• Fluency in languages used by residents, including Spanish, Amharic, Oromo, Somali, or American Sign Language (ASL).

Responsibilities

• Build relationships with residents and provide housing-focused, resident-centered case management.
• Identify barriers to housing stability, coordinate resources, and provide timely support toward housing retention and residents' self-directed goals.
• Work directly with residents at assigned MPHA properties and collaborate with MPHA staff, Agate colleagues, county agencies, healthcare providers, and community partners.
• Depending on assignment, assist residents with past-due rent, repayment agreements, financial barriers to tenancy, and housing loss prevention plans.
• Depending on assignment, track housing loss prevention plans, actions, deadlines, follow-up, and housing retention or transition outcomes.
• Depending on assignment, support failed inspection follow-up and voluntary mutual lease terminations, including transition planning and referrals to alternative housing resources.
• Depending on assignment, assist residents with Medicare, Medical Assistance, MnCHOICES, waiver services, home and community-based services, disability supports, and long-term services and supports.
• Depending on assignment, support benefit applications and renewals, verification requirements, notices, MPHA annual and interim recertifications, and income change updates.
• Gather required documentation, resolve barriers, and connect residents to longer-term community supports.
• Maintain accurate and timely case management documentation while respecting confidentiality and resident choice.
• Advocate for residents and coordinate interventions with property management, service partners, and multidisciplinary teams.

Benefits

• Paid holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day, plus additional floating holidays.
• Full-time employees receive up to 88 hours of holiday pay annually.
• Health insurance through Medica, with traditional and high-deductible plans available across three networks.
• Agate pays 100% of dental insurance premiums.
• Agate pays 100% of life insurance premiums.
• Agate contributes 1.5% of each employee's salary to their retirement account, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level