Case Manager Supervisor, (1263) Unlicensed

Catholic Charities of the Archdiocese of Washington•Temple Hills, MD

About The Position

The Case Management Supervisor supervises case management services and operations in an assigned area, with the goal of improving client well-being through service delivery and coordination of community resources. The role ensures that practices meet professional best-practice standards, contract and grant requirements, and agency policies and procedures. It also contributes to program operations and development, staff training, performance management, and personnel activities. The position provides administrative supervision to 3 FTEs and functional supervision to up to 6 FTEs. Depending on program needs, the supervisor may also carry a caseload. The role may involve occasional community driving to clients’ homes. The work schedule is Monday through Friday, 9:00 AM to 5:30 PM.

Requirements

Master’s degree in social work, mental health counseling, or a related human services field from an accredited college or university.
A bachelor’s degree in a human services field plus 4 years of experience providing Permanent Supportive Services to individuals or families may substitute for the Master’s degree plus LGSW/LGPC requirement.
Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
At least 2 years of professional experience providing counseling and/or case management services to individuals or families experiencing homelessness or other marginalized populations.
Valid driver’s license and clean driving record; driving in the community to clients’ homes is occasionally expected.
Computer skills, preferably in a PC, Windows-based operating environment.

Responsibilities

Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, professional best practices, and quality standards.
Collaborate with and provide referrals to legal, medical, dental, recreational, educational, vocational, substance abuse, mental health, housing, and other service providers.
Facilitate regular case conferences and skill-building meetings for Social Work and Case Management staff on best practices and department protocols.
Assist with hiring and supervising Case Management staff and student interns as needed.
Meet individually with Case Managers to review cases, discuss engagement strategies, and evaluate staff effectiveness and services.
Create and maintain case records, including legal and psychosocial documentation, case notes and plans, service updates, reports, referrals, discharge summaries, visitation records, and educational information.
Conduct random client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversight, consultation, and crisis intervention to direct service staff, interns, and volunteers.
Model professional behavior and a positive attitude.
Complete reports on time and maintain ongoing statistical data.
May share coaching and staff disciplinary responsibilities with social work and other case management staff.
Review, evaluate, and approve participant case plans for quality and effectiveness.
May carry a caseload, depending on program needs.
Participate in continuing education to maintain licensure.
Review client charts and ensure surveys are completed by deadlines to improve client service outcomes and satisfaction.
Perform other job-related duties as assigned.