Case Manager Supervisor, (1263) Unlicensed

Catholic Charities Archdiocese of Washington•Temple Hills, MD

About The Position

The Case Management Supervisor improves client well-being by supervising the delivery of case management services, including coordination of community resources. The role supervises case management operations in the assigned area and ensures that practices align with professional best-practice standards, contract and grant requirements, and agency practices and procedures. The supervisor provides input on program operations and development, staff training, performance management, and personnel activities. The position provides administrative supervision to 3 FTEs and functional supervision to up to 6 FTEs. It may also carry a caseload depending on program needs.

Requirements

Master’s degree in social work, Mental Health Counseling, or a related Human Services field from an accredited college or university.
A Bachelor’s degree in a Human Services field with 4 years of work experience providing Permanent Supportive Services to individuals or families may substitute for the Master’s degree and LGSW/LGPC requirement.
Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
At least 2 years of professional experience providing counseling and/or case management services to individuals or families experiencing homelessness or other marginalized populations.
Valid driver’s license and clean driving record; driving is required.
Computer skills, preferably in a PC, Windows-based operating environment.

Responsibilities

Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, professional best practices, and quality standards.
Coordinate with other disciplines and provide referrals to legal, medical, dental, recreational, educational, vocational, substance abuse, mental health, housing, and other service providers.
Facilitate scheduled case conferences and skill-building meetings for Social Work and Case Management staff on best practices and department protocols.
Assist with hiring and supervision of Case Management staff and student interns as needed.
Meet individually with Case Managers to plan and review cases, discuss engagement strategies, and evaluate staff and service effectiveness.
Create and maintain case records, including legal documentation, psychosocial records, case notes and plans, service updates, court and medical reports, unusual incident reports, referrals, discharge summaries, visitation records, and educational information.
Facilitate random client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversight, consultation, and crisis intervention to direct service staff, interns, and volunteers.
Model professional behavior and a positive attitude.
Complete reports on time and maintain ongoing statistical data.
May share coaching and staff disciplinary responsibilities with social work and other case management staff.
Review, evaluate, and approve participant case plans for quality and effectiveness.
May carry a caseload depending on program needs.
Participate in continuing education to maintain licensure.
Improve client service outcomes and customer satisfaction by reviewing client charts and ensuring surveys are completed by deadlines.
Perform other job-related duties as assigned.
Occasionally drive in the community to clients’ homes.