Case Manager Supervisor

FORTUNE SOCIETY INC•New York, NY

2d•$38 - $41•Onsite

About The Position

The Case Manager Supervisor will participate in and supervise the screening and assessments of formerly incarcerated clients with histories of mental illness, substance use, and/or HIV/AIDS in permanent housing. This role is also responsible for direct staff supervision, assists with onboarding and providing coaching and training, supporting professional development, and ensuring supervised staff, ensure staff meets documentation and service-delivery expectations, monitors attendance and work performance, supports corrective guidance when needed, and participates in six-month reviews and annual performance evaluations.

Requirements

MSW required (LMSW preferred)
At least two years of experience dealing with HIV/AIDS, substance abuse, and/or criminal justice issues
Two years of supervisory experience in a residential setting
A master’s in social work with one year of supervisory experience
Possess strong follow-up, organizational, and leadership skills
Possess strong verbal and writing skills
Experience using Microsoft Word computer applications
Able to encourage disenfranchised populations to seek and obtain the social services needed
Possess a valid driver's license and proven driving ability as demonstrated by previous driving record

Nice To Haves

LMSW preferred

Responsibilities

Review intake interviews and needs assessments of newly released individuals and clients eligible for transitional housing services
Review of progress notes to ensure Scope of Work is being met
Create individualized treatment plans for each client
Document all client services, including successful and unsuccessful attempts
Perform crisis intervention with clients, as needed
Effectively collaborate internally within all Fortune Society departments to ensure ongoing communication and quality care
Follow up with referral agencies regarding client progress
Tracking new referrals and following up with intake in conjunction with Program Director
Provide direct supervision to case management staff, including assigning and monitoring work, reviewing documentation and service delivery, conducting regular check-ins, supporting training and professional development, addressing performance concerns, and carrying a small caseload of three to four participants, if necessary
Ensure supervised staff comply with agency policies, funder requirements, documentation standards, case management protocols, and participant engagement expectations
Oversee a team of staff, including weekly individual supervision; support staff in their professional development; complete six-month and annual evaluations to ensure quality professional standards are met; and address performance and discipline issues when necessary
Ensure that case managers assist clients in obtaining all necessary documentation to facilitate benefits application process
Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security)
Provide ongoing counseling and supportive services needed to achieve goals stated in client treatment plan
Facilitate support groups and community meetings
Enter all client services in the agency’s proprietary database, as well as in the appropriate contract funder databases, if applicable
Prepare and submit reports on client intake and discharge activities
This role requires 24hr on call for emergencies and support
Provide clinical expertise, as needed, and support to the Director, as needed
Perform other related duties as assigned