Case Manager Supervisor

Volunteers of American Greater New York•New York, NY

15h•Onsite

About The Position

The Supervisor of Case Managers oversees Case Managers and the SSVF Housing Specialist, ensuring services meet professional case management standards, funding-source contractual requirements, and VOA policies, guidelines, and shared values. Supportive Services for Veteran Families (SSVF) is a community-based outreach program that identifies low-income veteran households and connects them with supportive services to promote housing stability and prevent homelessness. The position is located in Bronx, NY 10451.

Requirements

Bachelor’s degree in Human Services and three years of experience with a similar client population, plus one year of supervisory experience; alternatively, 60 college credits with satisfactory years of supervisory experience.
Demonstrated verbal and written communication ability.
Basic computer skills.
Ability to work with multiple agencies.

Responsibilities

Oversee the performance and development of Case Managers and the Housing Specialist, ensuring high-quality service delivery consistent with program guidelines, contractual requirements, and organizational values.
Provide ongoing training on new policies, tools, and methodologies.
Conduct regular one-on-one meetings and team discussions to support effective caseload management, performance standards, and compliance with funder and organizational policies.
Provide coaching, mentoring, and professional development opportunities.
Develop positive linkages with internal and external agency services, community resources, and state and city liaisons.
Monitor timely and accurate completion of case documentation, including intake forms, assessments, Individualized Housing Plans, Temporary Financial Assistance packages, and progress notes.
Conduct periodic case-file audits for compliance with regulations, policies, and best practices.
Provide direct case management services, including assessments, Individualized Housing Plans, service coordination, Temporary Financial Assistance, and advocacy.
Model case management best practices and direct client interactions to ensure quality services.
Support the Housing Specialist in providing client-centered housing assistance focused on long-term stability.
Evaluate Case Managers’ and Housing Specialists’ performance, provide constructive feedback, and address performance challenges.
Document case management activities confidentially, promptly, and concisely.
Support outreach screening and assessment to identify veterans who may be eligible for SSVF services.
Conduct outreach to enrolled veterans, including home visits and visits to shelter settings.
Conduct community outreach to identify veterans who may benefit from SSVF services.