Case Manager/Program Aide

Luzerne County • Wilkes-Barre, PA

2d

About The Position

The Case Manager/Program Aide provides face-to-face services to program participants, addressing compliance with court-ordered conditions and reporting requirements and providing drug-screening services. The role assists the Unit Supervisor/Program Coordinator with program activities, serves as a liaison to the Courts, and works closely with Probation/Pretrial Officers. The position may include making community referrals and providing community support to help participants reach goals such as making court appearances, gaining employment, and meeting education or vocational goals. For Treatment Court, the role coordinates and provides alumni support. The Case Manager/Program Aide may conduct assessments, process applications, and make court appearances. The position involves close contact with the public, Probation Services, and the Courts. Work is scheduled by the Unit Supervisor/Program Coordinator and may involve nonconventional hours, including nights and weekends. Salary is based upon a 35-hour work week.

Requirements

• At least 21 years of age.
• Bachelor’s degree from an accredited college or university.
• Valid driver’s license.
• Proficient knowledge of Microsoft Office applications.
• Ability to work with detailed information, including case-planning and fiscal information.
• Ability to organize data and compile reports.
• Ability to communicate clearly and concisely, orally and in writing.
• Good verbal communication skills and comfort with interviewing and public speaking.
• Ability to establish and maintain effective working relationships with individuals, agencies, institutions, and the public.
• Ability to deal with individuals who may be uncooperative or evasive.
• Ability to maintain working knowledge of Probation Services records management systems and other approved applications.

Responsibilities

• Maintain caseloads and manage offenders under supervision, documenting program participation and compliance through approved records management systems (PAJCIS and/or AP).
• Compile written reports or recommendations based on interviews, assessments, applications, and related activities while adhering to confidentiality standards.
• Establish drug-testing schedules, collect specimens according to observation and chain-of-custody protocols, document outcomes, and/or testify in Court regarding test results.
• Post data and/or collect monies owed for Treatment Court.
• Assist the Unit Supervisor/Program Coordinator with program-related activities and act as a liaison to the Courts.
• Work closely with Probation/Pretrial Officers and provide services to program participants.
• Make community referrals and provide community support to help participants reach their goals.
• Coordinate and provide alumni support for Treatment Court; may conduct assessments, process applications, and make court appearances.
• Perform other duties as directed by a supervisor.

What This Job Offers

• Job Type: Full-time