Housing Program Case Aide

National Youth Advocate Program•Homewood, IL

3d•Onsite

About The Position

The Housing Program Case Aide works under the general supervision of the Team Lead or designee and supports youth and families served by NYAP. The role works closely with housing advocates, clients, and community partners to provide support services that help program participants live safely and successfully in the community. The position is based in Homewood, Illinois, and requires reliable personal transportation and automobile insurance with at least $100,000/$300,000 bodily injury liability coverage. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with occasional evening and Saturday hours as needed. The hourly rate is $20.00. The Housing Case Aide assists with in-home support, community resource referrals, advocacy, housing searches and applications, rental agreement reviews, unit visits, service-plan follow-up, and obtaining furniture and utilities. The role also involves regular client communication, timely documentation, training participation, and other duties assigned by the supervisor.

Requirements

Associate’s degree preferred or two years of college coursework.
Two years of direct-service work experience strongly preferred.
Ability to drive a personal vehicle within the service area.
Valid driver’s license, reliable personal transportation, automotive insurance, and a good driving record.
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.
Willingness to work a flexible schedule to accommodate program and participant needs.
Ability to be flexible and responsive to clients, system partners, and internal customers.
Ability to remain objective and professional in all areas of job function.
Tolerance and respect for the ideas and actions of others.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, photocopiers, word-processing software, and spreadsheets.
Ability to follow a team concept and support agency goals and coworkers.
Ability to work respectfully and sensitively with people from diverse backgrounds.

Nice To Haves

Associate’s degree or two years of college coursework.
Two years of direct-service work experience.
Familiarity with the Chicagoland area.

Responsibilities

Actively support, represent, and extend the organization's mission, vision, and values.
Assist housing advocates in providing in-home supportive services, community resource referrals, advocacy, and other social service interventions to clients.
Communicate regularly with program participants by phone, virtually, and in person, and document each interaction according to program guidelines and expectations.
Conduct housing searches, contact community resources, and help program participants connect with resources in their communities.
Assist housing advocates with client housing applications, review rental agreements, and accompany clients to view rental units.
Follow up with clients to review implementation of individual service plans.
Assist housing advocates with obtaining furniture and utilities for program participants.
Complete required documentation in a timely manner.
Participate in program-related training.
Complete other duties assigned by the supervisor.
Work as part of a team and support agency goals and coworkers.
Work respectfully and sensitively with people from diverse cultural, socioeconomic, ethnic, religious, and racial backgrounds.

Benefits

Excellent training and continuing education and development opportunities, including topics such as PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, and FFT.
Student loan repayment assistance of up to $1,200 per year.
Medical, dental, and vision insurance for eligible employees and their families.
22 days off each year and 11 paid holidays per year.
401(k).
Tuition assistance.
Work anniversary trips.
Peace leave.
Parental leave.
Flexible schedule.
Mileage reimbursement.