Case Manager II/ Housing Problem Specialist

Catholic Charities•San Francisco, CA

7d•Onsite

About The Position

Catholic Charities’ Bayview and Mission Access Points support homeless families in San Francisco by engaging with and advocating for families, helping stabilize their circumstances, and connecting them with housing and services. The Housing Problem Solver Specialist triages families through problem-solving mediation, family reunification or relocation assistance, limited financial assistance, and support moving quickly into housing. The role conducts housing assessments to help prioritize chronically homeless families, performs outreach and makes referrals to support housing retention and reduce vulnerability, and educates community members and service providers about eligibility and available services. The position works at either the Bayview or Mission Access Point and may be scheduled at the other location. Work is scheduled Monday through Friday between 7:00 a.m. and 7:00 p.m.; additional work may be scheduled outside those hours. The role requires adherence to Catholic Charities, Access Point, and Department of Homelessness and Supportive Housing policies, as well as strict staff and client confidentiality. The position is non-exempt, union, and reports to the Program Director. It has no supervisory responsibilities. The employee performs accurate and timely data entry and case-record submissions, supports Performance and Quality Improvement reporting and reviews, and serves on related review and department or program committees. The position involves driving, street and community outreach, work with families and children, and contact with clients who may be experiencing behavioral or psychiatric challenges. Physical demands include frequent standing, walking, bending, stooping, kneeling, reaching, twisting, and repetitive hand and wrist movements; occasional lifting, pushing, and pulling; and exerting up to 20 pounds occasionally. The work includes office and outdoor settings, travel, agency vehicle use, and exposure to weather and routine office, cleaning, and craft materials. Masks are required in the office, agency vehicles, and during outreach.

Requirements

Clear understanding of and ability to demonstrate professional ethics, boundaries, and sound judgment.
Integrity in handling sensitive information confidentially.
Initiative, flexibility, strong organizational skills, and ability to respond effectively in varied situations.
Strong attention to detail.
Substantial or demonstrated knowledge or experience working with families in crisis or unstable housing situations.
Education in trauma, domestic violence, substance use, mental health issues, and sexual and human trafficking.
Valid Class C California driver’s license, clean driving record, and ability to provide proof of DMV record.
Knowledge of social service resources available in the City and County of San Francisco.
Bilingual in English and Spanish.
Ability to deliver culturally competent services and work effectively in cross-cultural situations.
Fingerprints, a negative tuberculosis test, proof of COVID-19 vaccination, and California driver’s license and driving record are required before the first day of employment.
First Aid/CPR certificate required within the first 90 days of employment.
Ability to meet the role’s physical demands, with reasonable accommodation available as applicable.

Responsibilities

Triage families entering Access Points through problem-solving mediation, family reunification or relocation assistance, limited financial assistance, and support moving quickly into housing.
Conduct housing assessments to help prioritize chronically homeless families.
Conduct outreach and provide referrals to support housing retention and reduce vulnerability.
Educate community members and service providers about eligibility and services available to homeless families.
Collect quality data and maintain accurate documentation and reports, including accurate and timely data entry into CARES and ONE System.
Verify families who report being homeless, which may require entering homeless encampments.
Participate in program, agency, and community meetings as assigned.
Communicate and work with internal Catholic Charities representatives and external partner organizations.
Accompany individuals or families to appointments as needed.
Assess family needs, establish realistic goals, and help families cope with unstable housing, homelessness, substance use, physical and mental health issues, domestic violence, and sexual or human trafficking.
Provide childcare and children’s activities at the Access Point and perform reception duties as needed.
Meet weekly activity targets: at least seven assessments, five referrals, one successful problem-solving resolution, one training, two verifications of unsheltered families, ten street-outreach encounters, one community outreach activity, five client survey attempts, and ten completed phone calls.
Enter all data into computer collection databases with 100% accuracy.
Submit case records accurately and on time; participate in quarterly case-record review and Performance and Quality Improvement committees.
Work at either the Bayview or Mission Access Point, including at a location other than the assigned one when required.
Adhere to Catholic Charities, Access Point, and Department of Homelessness and Supportive Housing policies and procedures and maintain staff and client confidentiality.