Case Manager ICMS

Illumination Health + Home • Whittier, CA

1d • $23 - $26 • Onsite

About The Position

Illumination Health + Home is a nonprofit organization that provides recuperative care, emergency shelter, housing services, and children’s and family programs. The Care Coordinator is a site-based, client-facing role within Care Management, serving as the primary contact for clients intermittently housed with the organization. The role identifies, engages, assesses, enrolls, and advocates for clients, building relationships that support participation in medical care, behavioral health services, and social support systems.

Using a holistic, non-clinical approach, the Care Coordinator helps clients navigate healthcare systems, access preventive care, and address service barriers and social determinants of health. The position coordinates services with the client’s Care Team and external providers, manages a caseload of up to 30–35 ECM members unless otherwise directed within policy guidelines, and maintains accurate, confidential client records. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pay is $23–$26 per hour.

Requirements

• Bachelor’s degree in social services, healthcare, or a related field, or an equivalent combination of training and experience.
• Experience in homeless services, case management, and mental health support.
• Valid California driver’s license; the role may require operating a company vehicle to travel to multiple locations with clients.
• Familiarity with VI-SPDAT, if applicable.
• Knowledge of resources available in the corresponding counties.

Nice To Haves

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Calendar.
• At least one year of experience working with at-risk or unhoused individuals.
• Experience in nonprofit housing and/or housing for people with disabilities and chronic health conditions.

Responsibilities

• Assess client needs; develop individualized treatment plans; monitor progress; provide support and referrals; and follow up on weekly goals and action steps.
• Complete care plans and maintain accurate documentation in electronic health records and client databases, using SMART format where appropriate.
• Attend weekly meetings with other departments to evaluate program effectiveness, discuss client progress, and develop strategies and treatment plans.
• Connect clients with resources for psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and transitional or permanent supportive housing.
• Perform crisis intervention as necessary.
• Establish and maintain confidential case files and review statistical reports for program management and evaluation.
• Maintain communication with external agencies involved in client care.
• Promote awareness and understanding of monthly health promotion topics and materials.
• Accompany clients to medical appointments and coordinate transportation as needed.
• Manage a caseload of up to 30–35 ECM members unless instructed otherwise by senior management within policy guidelines.
• Prepare for and participate in individual and group supervision sessions.
• Submit daily End of Shift reports and monthly tally sheets.
• Document client interactions and care-plan updates in the organization’s EMR, including goals, objectives, engagement frequency and duration, case details informing referrals, obtained records, and disengagement or reintegration activities.
• Maintain awareness of other providers’ services in the network and uphold confidentiality in accordance with agency policies.
• Manage client information, scheduling, files, and documentation materials.
• Track attendance at medical appointments and patient navigation sessions; initiate outreach or follow-up for missed appointments.
• Uphold the organization’s mission and core values through respectful interactions with colleagues, management, clients, and other stakeholders.
• Learn new skills and procedures, adapt positively to changes, and contribute as a dependable team member.
• Act with integrity, transparency, accountability, respect, and responsibility; protect sensitive information and take ownership of assigned duties.
• Support volunteers as needed, including providing supervision when applicable.

Benefits

• Medical insurance funded up to 91% by Illumination Health + Home, depending on the plan; Kaiser and Blue Shield plans are available.
• Dental and vision insurance.
• Life, AD&D, and LTD insurance funded 100% by Illumination Health + Home.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401(k) with company matching.
• 10 days of vacation PTO per year.
• 6 days of sick pay per year.
• Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.

What This Job Offers

• Job Type: Full-time