Case Manager ICMS

Illumination Health + Home • Cerritos, CA

2d • $23 - $26 • Onsite

About The Position

The Care Coordinator is a site-based, client-facing role within Care Management. The position identifies, engages, assesses, enrolls, and advocates for specific populations, and serves as the primary point of contact for clients intermittently housed with Illumination Health + Home. The role builds relationships to help clients engage with medical care, behavioral health services, and social support systems.

This is a holistic, non-clinical position that uses evidence-based practices and considers service barriers and social determinants of health. The Care Coordinator helps clients navigate healthcare systems, promotes preventative care, coordinates services for targeted populations, and collaborates with the client’s Care Team. The role may manage a caseload of up to 30–35 ECM members.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pay is $23–$26 per hour.

Requirements

• Bachelor’s degree in social services, healthcare, or a related field, or an equivalent combination of training and experience.
• Experience in homeless services, case management, and mental health support.
• Valid California driver’s license; the role requires operating the company vehicle to travel to multiple locations on occasion with clients.
• Familiarity with VI-SPDAT, if applicable.
• Knowledge of resources available in the corresponding counties.

Nice To Haves

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Calendar.
• At least one year of experience working with at-risk or unhoused individuals.
• Experience in nonprofit housing and/or housing for people with disabilities and chronic health conditions.

Responsibilities

• Assess client needs, develop individualized treatment plans, monitor progress, provide support, make referrals, and follow up on weekly goals and action steps.
• Complete care plans and maintain accurate documentation in electronic health records and client databases, using SMART format where appropriate.
• Attend weekly cross-department meetings to review program effectiveness and client progress and develop strategies to meet client needs.
• Connect clients with healthcare, nutritional assistance, hygiene supplies, housing referrals, primary care physicians, healthcare teams, and other relevant service providers.
• Perform crisis intervention as necessary.
• Maintain confidential case files and review statistical reports for program management and evaluation.
• Communicate with external agencies involved in client care.
• Promote awareness of monthly health promotion topics and materials.
• Accompany clients to medical appointments and coordinate transportation as needed.
• Manage a caseload of up to 30–35 ECM members unless directed otherwise by senior management within policy guidelines.
• Prepare for and participate in individual and group supervision sessions.
• Submit daily End of Shift reports and monthly tally sheets.
• Accurately record client interactions and updates in the organization’s EMR in accordance with organizational standards and contractual obligations.
• Document care-plan progress, goals, engagement frequency and duration, case details informing referrals, obtained client records, disengagement and reintegration activities, and other relevant care information.
• Maintain awareness of network provider services and uphold confidentiality in accordance with agency policies.
• Manage client information, scheduling, files, and documentation materials.
• Track attendance at medical appointments and patient navigation sessions, and conduct outreach or follow-up when appointments are missed.
• Uphold the organization’s mission and core values through respectful, dependable, accountable, and professional interactions.
• Learn new skills and procedures and adapt positively to changes.
• Protect confidential work-related information and take responsibility for assigned duties.
• Provide support to volunteers, including supervision when applicable.

Benefits

• Medical insurance funded up to 91% by Illumination Health + Home, depending on the plan; Kaiser and Blue Shield options.
• Dental insurance.
• Vision insurance.
• Life insurance funded 100% by Illumination Health + Home.
• Accidental death and dismemberment insurance funded 100% by Illumination Health + Home.
• Long-term disability insurance funded 100% by Illumination Health + Home.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401(k) with company matching.
• 10 days of vacation PTO per year.
• 6 days of sick pay per year.
• Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.

What This Job Offers

• Job Type: Full-time