Case Management Specialist - Generalist

Compass United•Chicago, IL

3d•Onsite

About The Position

Compass United is hiring a Case Management Specialist to support its Safety Verification Initiative (SVI), which deploys professionals nationwide to conduct in-person safety visits, support vulnerable families, and promote children’s well-being. The position involves community-based work with substantial travel, engaging children and families with professionalism, compassion, and cultural awareness. The role includes crisis response, case management, safety assessment, service planning, documentation, and coordination with families and community stakeholders. The position is tentative on contract and funding.

Requirements

Fluency in English and Spanish.
Bachelor’s or undergraduate degree from an accredited program or university; social work, psychology, criminal justice, sociology, or a related field is preferred.
Three years of related experience, including crisis intervention and case management experience.
Required certifications: Integrated Case Management, First Aid, CPR, and Emergency Behavior Management.
Authorization to work for any employer in the United States; visa sponsorship is not available.
Compliance with the annual influenza vaccination requirement or an approved medical or religious exemption.

Nice To Haves

Graduate degree from an accredited program or university.
Experience working with immigrant populations and in child welfare.
Bachelor’s or undergraduate degree in social work, psychology, criminal justice, sociology, or a related field.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
Participate in professional development activities, including workshops, seminars, and education programs.
Maintain the required minimum number of weekly contacts with children and families.
Assess changes in behavior, circumstances, and conditions that may affect child safety.
Support crisis line staff in responding to crisis calls, addressing family needs, and conducting follow-ups as needed.
Engage children and their sponsors in the casework process.
Document children’s and families’ progress toward reducing risk, achieving service goals, and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other required information.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement safety protocols, including evacuating children and staff during emergencies.
Maintain confidentiality regarding the service population and program operations.
Follow Compass United’s professional and ethical standards, treat staff, service populations, and community members respectfully, and comply with the dress code.
Travel or commute to the office as scheduled.
Coordinate referrals, service planning, and service documentation for the assigned caseload.
Liaise with stakeholders, including legal providers and immigration court.
Accept crisis calls and support families experiencing crises.
Participate in weekly face-to-face or phone supervision with the supervisor.
Travel up to 75% of the work week, including by car, train, and air, and stay overnight when required.
Conduct comprehensive assessments, develop treatment plans, and make independent field decisions concerning the safety and well-being of assigned children and families.
Meet deadlines established by the program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish.
Receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire.