Case Management Specialist - Generalist

Compass United • New York, NY

3d • Onsite

About The Position

Compass United is hiring a Case Management Specialist - Generalist to support children and families nationwide through its Safety Verification Initiative (SVI). The role involves in-person community safety visits, case management, crisis support, and helping ensure children’s well-being. Work is guided by professionalism, compassion, cultural awareness, and respect for the dignity of the people served. The position is community-based and involves travel up to 75% of the work week, including car, train, and air travel and overnight stays. The schedule is Monday through Friday, with evenings, weekends, or holidays as needed or requested by the supervisor. The role requires fluency in English and Spanish and independent field decisions concerning the safety and well-being of assigned children and families.

The Case Management Specialist coordinates referrals, service planning, assessments, treatment plans, and documentation for an assigned caseload. The specialist conducts regular contacts with children and families, monitors changes that may affect safety, supports families in crisis, and coordinates with stakeholders such as legal providers and immigration courts. The role includes weekly case staffing and supervision, meeting program and federal partner deadlines, maintaining accurate records, and following applicable regulatory, agency, licensing, and contract standards. Positions are currently tentative on contract and funding.

The position requires a bachelor’s or undergraduate degree from an accredited institution, preferably in social work, psychology, criminal justice, sociology, or a related field. A graduate degree is strongly preferred. Candidates must have three years of related experience, including crisis intervention and case management. Experience with immigrant populations and child welfare is preferred. Certifications listed are Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention. All employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption. Compensation is $31.44 per hour. Benefits are available from the first day of employment and include employer-paid medical, dental, and vision insurance, retirement plan options, and other employer-sponsored benefits.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university; social work, psychology, criminal justice, sociology, or a related field is preferred.
• Three years of related work experience, including crisis intervention and case management experience.
• Fluency in English and Spanish.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with staff, service providers, and professionals.
• Provide crisis intervention according to Compass United training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Have the computer literacy needed to perform the position’s responsibilities.
• Work effectively without intensive supervision, both independently and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass United policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious accommodation exemption, and provide proof as a new hire.
• Be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of a work visa.
• Hold or obtain the listed certifications: Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations.
• Experience in child welfare.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
• Participate in professional growth and development activities, including workshops, seminars, and education programs.
• Maintain the required minimum number of weekly contacts with children and families.
• Continuously assess behavioral, circumstantial, or environmental changes that may affect child safety.
• Support crisis line staff and help ensure appropriate responses to calls, support for family needs, and follow-up as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other required information.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested by the supervisor.
• Implement safety protocols, including evacuating with children and other staff during emergencies.
• Maintain confidentiality and comply with professional and ethical conduct standards and dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Serve as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions about the safety and well-being of assigned children and families.
• Meet deadlines required by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
• Follow Compass United policies and procedures and work collaboratively with staff, service providers, and professionals.

Benefits

• Benefits available on the first day of employment.
• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits; ask the recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level