Case Management Specialist - Generalist

Compass United•Dallas, TX

About The Position

Compass United is hiring a Case Management Specialist - Generalist to support children and families nationwide through its Safety Verification Initiative (SVI). The role involves in-person safety visits, case management, crisis support, and helping protect children’s well-being. Work is community-based, with travel of up to 75% of the work week, including transportation by car, train, or airplane and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the position supervisor. The hourly rate is $31.44. The position is currently tentative on contract and funding. The specialist coordinates referrals and services for an assigned caseload, conducts comprehensive assessments, develops treatment plans, and makes independent field decisions regarding the safety and well-being of children and families. The role also involves engaging children and sponsors in casework, supporting families in crisis, coordinating with stakeholders such as legal providers and immigration court, and maintaining thorough documentation. Candidates must be fluent in English and Spanish and have three years of related experience, including crisis intervention and case management. A bachelor’s or undergraduate degree from an accredited program is required; a graduate degree is strongly preferred. Benefits are available on the first day of employment and include 100% employer-paid medical, dental, and vision insurance, retirement plan options, and additional employer-sponsored benefits. Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption. Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Requirements

Bachelor’s or undergraduate degree from an accredited program or university; preferred fields include social work, psychology, criminal justice, sociology, or a related field.
Three years of related experience, including crisis intervention and case management experience.
Fluency in English and Spanish.
Certifications listed: Integrated Case Management, First Aid, CPR, and Emergency Behavior Management.
Must receive an annual influenza vaccination or obtain an approved medical or religious accommodation exemption.
Must be authorized to work for any employer in the United States; the company cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Graduate degree from an accredited program or university.
Experience working with immigrant populations and in child welfare.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Maintain a caseload in accordance with agency policies, licensing standards, and contract requirements.
Participate in professional development activities, including workshops, seminars, and education programs.
Maintain the required minimum number of weekly contacts with children and families.
Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
Provide feedback and support to crisis line staff to support appropriate responses, address family needs, and ensure follow-up as needed.
Engage children and their sponsors in the casework process.
Document progress toward risk reduction, service goals, and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with applicable requirements.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement safety protocols, including evacuating with children and staff in an emergency.
Maintain confidentiality concerning the service population and program operations.
Follow the company’s professional and ethical standards, treat staff, service recipients, and community members respectfully, and comply with the dress code.
Travel or commute to the office as scheduled.
Coordinate referrals, service planning, and service documentation for the assigned caseload.
Serve as a liaison with stakeholders, including legal providers and immigration court.
Accept crisis calls and support families experiencing crisis.
Participate in weekly face-to-face or telephone supervision with the supervisor.
Conduct comprehensive assessments and develop treatment plans.
Make independent decisions in the field regarding the safety and well-being of assigned children and families.
Meet deadlines established by the program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish.