Case Management Specialist - Generalist

Compass United • Minneapolis, MN

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About The Position

Compass United is hiring a Case Management Specialist - Generalist to support children and families through its Safety Verification Initiative (SVI). The initiative deploys professionals nationwide to conduct in-person safety visits, support vulnerable families, and promote children’s well-being. The role is community-based and involves travel up to 75% of the work week, including travel by car, train, and plane and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the position supervisor. The hourly rate is $31.44. Positions are currently tentative on contract and funding.

The specialist manages an assigned caseload, conducts assessments and safety visits, coordinates services, responds to crisis calls, and documents progress and outcomes. The position requires English and Spanish fluency, a bachelor’s or undergraduate degree, and three years of related experience, including crisis intervention and case management. A graduate degree and experience with immigrant populations and child welfare are preferred. Required certifications listed are Integrated Case Management, First Aid, CPR, and Emergency Behavior Management.

Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Requirements

• Fluency in English and Spanish.
• Bachelor’s or undergraduate degree from an accredited program or university; social work, psychology, criminal justice, sociology, or a related field is preferred.
• Three years of related experience, including crisis intervention and case management.
• Certifications listed: Integrated Case Management, First Aid, CPR, and Emergency Behavior Management.
• Must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations and in child welfare.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, procedures, licensing requirements, and contract standards.
• Participate in professional growth and development activities, including workshops, seminars, and education programs.
• Maintain the required minimum number of weekly contacts with children and families.
• Assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis line staff, help ensure families’ needs are addressed, and conduct follow-ups as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency, licensing, and contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating with children and other staff in an emergency.
• Maintain confidentiality concerning the service population and program operations.
• Follow professional and ethical standards, show respect for agency staff, service populations, and community members, and comply with the dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation of services for the assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
• Meet deadlines required by the program supervisor and federal partners.
• Communicate effectively, verbally and in writing, in English and Spanish.
• Travel up to 75%, including by car, train, and plane, and stay overnight as needed.

Benefits

• 100% employer-paid medical, dental, and vision insurance available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits; employees are advised to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level