Case Management Specialist - Generalist

Compass United•Atlanta, GA

1d•Onsite

About The Position

Compass United is hiring a Case Management Specialist - Generalist for its Safety Verification Initiative (SVI), which deploys professionals nationwide to conduct in-person safety visits, support vulnerable families, and promote children’s well-being. The role is community-based and involves travel up to 75% of the work week, including travel by car, train, or plane and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays worked as needed or requested by the position supervisor. The hourly rate is $31.44. The position is currently tentative on contract and funding. The specialist manages an assigned caseload, coordinates referrals and services, conducts assessments, develops treatment plans, responds to crises, and makes independent field decisions concerning children’s and families’ safety and well-being. The role requires fluent English and Spanish communication and collaboration with families, sponsors, crisis-line staff, case teams, legal providers, immigration court, and other stakeholders. The specialist maintains records and documentation, follows applicable regulatory and agency standards, and participates in case staffing, supervision, and professional development activities. The position requires a bachelor’s or undergraduate degree from an accredited institution, preferably in a related field, and three years of related experience including crisis intervention and case management. A graduate degree is strongly preferred. Integrated Case Management, First Aid, CPR, and Emergency Behavior Management certifications are listed. Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof upon hire.

Requirements

Fluency in English and Spanish.
Bachelor’s or undergraduate degree from an accredited program or university.
Three years of related experience, including crisis intervention and case management experience.
Integrated Case Management certification.
First Aid certification.
CPR certification.
Emergency Behavior Management certification.
Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.
Annual influenza vaccination or an approved medical or religious exemption, with proof required for new hires.

Nice To Haves

A degree in social work, psychology, criminal justice, sociology, or a related field.
Graduate degree from an accredited program or university.
Experience working with immigrant populations and in child welfare.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
Participate in workshops, seminars, educational programs, and other professional development activities.
Maintain the required minimum number of weekly contacts with children and families.
Assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
Provide feedback and support to crisis-line staff, helping ensure appropriate responses, family needs are addressed, and follow-ups occur as needed.
Engage children and their sponsors in the casework process.
Document progress toward risk reduction, service goals, and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency, licensing, and contract requirements.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement Compass United safety protocols, including evacuating with children and staff during emergencies.
Maintain confidentiality concerning the service population and program operations.
Follow Compass United professional and ethical conduct standards, show respect for staff, service populations, and community members, and comply with the dress code.
Travel or commute to the office as scheduled.
Coordinate referrals, service planning, and documentation for the assigned caseload.
Liaise with stakeholders, including legal providers and immigration court.
Accept crisis calls and support families in crisis.
Participate in weekly face-to-face or phone supervision with the supervisor.
Travel up to 75%, including by car, train, and plane, and stay overnight as required.
Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
Meet deadlines required by the program supervisor and federal partners.
Communicate effectively in spoken and written English and Spanish.
Provide proof of annual influenza vaccination or an approved medical or religious exemption.