Case Management Specialist - Generalist

Compass United•Houston, TX

1d•Onsite

About The Position

Compass United is hiring a Case Management Specialist - Generalist to support children and families through its Safety Verification Initiative (SVI). The role conducts in-person safety visits across the United States, supports vulnerable families, and helps ensure children's well-being through professional, compassionate, culturally aware engagement. The position is community-based and involves travel for up to 75% of the work week, including car, train, and air travel and overnight stays. The hourly rate is $31.44. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the position supervisor. The position is currently tentative on contract and funding. The specialist manages an assigned caseload, coordinates referrals and services, conducts comprehensive assessments, develops treatment plans, and makes independent field decisions related to child and family safety. The role includes supporting families in crisis, liaising with stakeholders such as legal providers and immigration court, documenting progress and services, and collaborating with case managers, aides, and contracted staff. The position requires fluency in English and Spanish and an annual influenza vaccination or an approved medical or religious exemption.

Requirements

Bachelor's or undergraduate degree from an accredited program or university.
Three years of related experience, including crisis intervention and case management experience.
Fluency in English and Spanish.
Integrated Case Management certification.
First Aid certification.
CPR certification.
Emergency Behavior Management certification.
Ability to travel up to 75% of the work week, including by car, train, and plane, and to stay overnight.
Must receive an annual influenza vaccination or obtain an approved medical or religious exemption.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor's degree in social work, psychology, criminal justice, sociology, or a related field.
Graduate degree from an accredited program or university.
Experience working with immigrant populations and in child welfare.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Maintain a caseload in accordance with agency policies, procedures, licensing standards, and contract requirements.
Maintain the required minimum number of weekly contacts with children and families.
Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
Provide feedback and support to crisis line staff so crisis calls receive an appropriate response, families' needs are addressed, and follow-ups occur as needed.
Engage children and their sponsors in the casework process.
Document progress toward risk reduction, service goals, and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information as required.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement safety protocols, including evacuating with children and other staff in an emergency.
Maintain confidentiality and adhere to Compass United professional and ethical standards, including the required dress code.
Travel or commute to the office as scheduled.
Coordinate referrals, service planning, and service documentation for the assigned caseload.
Liaise with stakeholders, including legal providers and immigration court.
Accept crisis calls and support families in crisis.
Participate in weekly face-to-face or phone supervision with the supervisor.
Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
Meet deadlines set by the program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish.
Participate in workshops, seminars, educational programs, and other professional development activities.