Case Management Specialist - Generalist

Compass United • Denver, CO

1d • Onsite

About The Position

The Case Management Specialist - Generalist joins Compass United’s Safety Verification Initiative (SVI), conducting in-person safety visits across the United States, supporting vulnerable families, and helping ensure children’s well-being. The role uses professional, compassionate, culturally aware, and respectful engagement while working to protect the dignity of the people served. The position is community-based and involves travel for up to 75% of the work week, including car, train, and air travel and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the supervisor.

The specialist coordinates referrals, service planning, and service documentation for an assigned caseload; conducts comprehensive assessments; develops treatment plans; and makes independent field decisions concerning the safety and well-being of children and families. The role also involves crisis-call support, liaison work with stakeholders such as legal providers and immigration court, and regular collaboration and supervision. Candidates must be fluent in English and Spanish and have a bachelor’s or undergraduate degree and three years of related experience, including crisis intervention and case management.

Requirements

• Fluency in English and Spanish.
• Bachelor’s or undergraduate degree from an accredited program or university; a related field such as social work, psychology, criminal justice, or sociology is preferred.
• Three years of related experience, including experience in crisis intervention and case management.
• Ability to travel extensively, up to 75% of the work week, including overnight stays.
• Authorization to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
• Annual influenza vaccination or an approved medical or religious accommodation exemption.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations and in child welfare.
• Integrated Case Management certification.
• First Aid certification.
• CPR certification.
• Emergency Behavior Management certification.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
• Maintain the required minimum number of weekly contacts with children and families.
• Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis-line staff so crisis calls receive appropriate responses, family needs are addressed, and follow-ups occur as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information according to agency, licensing, and contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement Compass United safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality regarding the service population and program operations.
• Follow Compass United professional and ethical standards, including respectful conduct and the required dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Travel up to 75%, including by car, train, and flight, and stay overnight as needed.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
• Meet deadlines set by the program supervisor and federal partners.
• Communicate effectively, verbally and in writing, in English and Spanish.
• Participate in workshops, seminars, education programs, and other professional growth and development activities.
• Provide proof of annual influenza vaccination or an approved medical or religious exemption.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available from the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level