Case Management Specialist - Generalist

Compass United • Orlando, FL

1d

About The Position

Compass United is hiring a Case Management Specialist – Generalist to support children and families nationwide through its Safety Verification Initiative (SVI). The role involves in-person safety visits and community-based services for vulnerable families, with an emphasis on professionalism, compassion, cultural awareness, respectful engagement, and protecting the dignity and well-being of those served. The position is supported by training, leadership, and an operational network. Employment is currently tentative on contract and funding.

The specialist coordinates referrals, service planning, and documentation for an assigned caseload; conducts comprehensive assessments; develops treatment plans; and makes independent field decisions concerning the safety and well-being of children and families. The role includes responding to crisis calls, supporting families in crisis, liaising with stakeholders such as legal providers and immigration court, and documenting progress toward risk reduction and service goals. The position is community-based and entails travel up to 75% of the work week, including car, train, and air travel and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the supervisor.

Applicants must be fluent in English and Spanish, have a bachelor’s or undergraduate degree from an accredited institution, and have at least three years of related experience, including crisis intervention and case management. A graduate degree and experience with immigrant populations and child welfare are preferred. Required certifications listed are Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention.

Employees must comply with applicable federal and state standards, agency policies, licensing and contract requirements, confidentiality and professional conduct expectations, and Compass United safety protocols. A pre-employment drug screen and random drug screens during employment are required, as are pre-employment and biennial criminal background checks. Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university; preferred fields include social work, psychology, criminal justice, sociology, or a related field.
• At least three years of related work experience, including crisis intervention and case management.
• Fluency in English and Spanish.
• Required certifications: Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention.
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request and be authorized to work for any U.S. employer; visa sponsorship is unavailable.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with staff, service providers, and other professionals.
• Provide crisis intervention according to Compass United training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Have the computer literacy required to perform the role.
• Work effectively both independently without intensive supervision and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass United policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations and in child welfare.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
• Participate in workshops, seminars, education programs, and other professional development activities.
• Maintain the required minimum number of weekly contacts with children and families.
• Continuously assess behavioral, circumstantial, or condition changes that may affect child safety.
• Support crisis line staff by providing feedback, helping ensure appropriate responses to crisis calls, addressing family needs, and conducting follow-ups as needed.
• Engage children and their sponsors in the casework process.
• Document children’s and families’ or sponsors’ progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency, licensing, and contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays when needed or requested by the position supervisor.
• Implement Compass United safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality concerning the service population and program operations.
• Follow Compass United professional and ethical standards, show respect for agency staff, the service population, and community members, and comply with the dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Liaise with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or telephone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
• Meet deadlines set by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits; applicants are directed to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level