Case Management Specialist - Generalist

Compass United • Charlotte, NC

1d

About The Position

The Case Management Specialist - Generalist works through Compass United’s Safety Verification Initiative (SVI), conducting in-person safety visits and supporting vulnerable children and families across the United States. The role focuses on child safety, respectful engagement, case management, crisis response, and helping families access appropriate services. The specialist conducts comprehensive assessments, develops treatment plans, and makes independent field decisions regarding the safety and well-being of assigned children and families. The position requires English and Spanish fluency, community-based work, and travel up to 75% of the work week, including car, train, and air travel and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the supervisor. Positions are currently tentative on contract and funding.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university; social work, psychology, criminal justice, sociology, or a related field is preferred.
• At least three years of related work experience, including crisis intervention and case management.
• Fluency in English and Spanish.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with staff, service providers, and other professionals.
• Provide crisis intervention according to Compass United training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Work effectively and independently without intensive supervision, as well as as part of a multidisciplinary team.
• Maintain the computer literacy needed to fulfill the position’s responsibilities.
• Demonstrate working knowledge of Compass United policies and procedures.
• Meet weekly contact expectations and maintain accurate case records.
• Travel up to 75% of the work week, including car, train, and air travel and overnight stays.
• Work evenings, weekends, and holidays as needed or requested.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations and in child welfare.
• Certifications in Integrated Case Management, First Aid, CPR, and emergency behavior intervention.

Responsibilities

• Follow applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, licensing standards, and contract requirements.
• Participate in professional growth and development activities, including workshops, seminars, and education programs.
• Maintain the required minimum number of weekly contacts with children and families.
• Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis line staff, help ensure appropriate responses to crisis calls, address family needs through available supports, and conduct follow-ups as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information required by agency policies, licensing, or contracts.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating with children and other staff in an emergency.
• Maintain confidentiality regarding the service population and program operations.
• Follow professional and ethical conduct standards, treat staff, service populations, and community members respectfully, and comply with the required dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Liaise with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions concerning the safety and well-being of assigned children and families.
• Meet deadlines established by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
• Maintain computer literacy and working knowledge of Compass United policies and procedures.
• Complete required annual influenza vaccination or obtain an approved medical or religious exemption, and provide proof as a new hire.

Benefits

• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits are available; ask the recruiter for a complete overview.
• Benefits are available on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level