Case Management Specialist - Generalist

Compass United • Portland, OR

3d • Onsite

About The Position

Compass United is hiring a Case Management Specialist – Generalist to support its Safety Verification Initiative (SVI), which deploys professionals nationwide to conduct in-person safety visits and support children and families. The role provides case management, crisis support, safety assessment, service planning, and follow-up while maintaining a compassionate, culturally aware, and professional approach. The position requires fluency in English and Spanish and pays $31.44 per hour. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the supervisor. The work is community-based and requires travel up to 75% of the work week, including car, train, and air travel and overnight stays. Positions are currently tentative on contract and funding.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university.
• Three years of related experience, including crisis intervention and case management experience.
• Fluency in English and Spanish.
• Ability to meet applicable federal and state regulatory, licensing, contract, and agency requirements.
• Ability to travel up to 75% of the work week, including overnight travel.
• Must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire.
• Must be authorized to work for any employer in the United States; visa sponsorship is unavailable.

Nice To Haves

• Graduate degree from an accredited program or university.
• Bachelor’s degree in social work, psychology, criminal justice, sociology, or a related field.
• Experience working with immigrant populations and in child welfare.
• Integrated Case Management certification.
• First Aid certification.
• CPR certification.
• Emergency Behavior Management certification.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
• Maintain the required minimum number of weekly contacts with children and families.
• Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis line staff and help ensure appropriate responses and follow-up for families in crisis.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other required information.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Coordinate referrals, service planning, and documentation of services for the assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
• Meet deadlines required by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
• Implement Compass United safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality and professional and ethical standards, including required dress code.
• Travel or commute to the office as scheduled.
• Participate in professional growth and development activities.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level