Case Management Specialist - Generalist

Compass United • Phoenix, AZ

3d • Onsite

About The Position

Compass United is hiring a Case Management Specialist – Generalist to support its Safety Verification Initiative (SVI), which deploys professionals nationwide to conduct in-person safety visits, support vulnerable families, and promote children’s well-being. The role is community-based and requires travel for up to 75% of the work week, including transportation by car, train, and flight, and overnight stays. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the position supervisor. The hourly rate is $31.44. Positions are currently tentative on contract and funding.

The specialist manages an assigned caseload, coordinates referrals and service planning, conducts comprehensive assessments, develops treatment plans, and makes independent field decisions about children’s and families’ safety and well-being. The position includes crisis response, engagement with children and sponsors, communication with stakeholders such as legal providers and immigration court, and accurate documentation of services and outcomes. The role requires fluency in English and Spanish, a bachelor’s or undergraduate degree, and three years of related experience, including crisis intervention and case management.

Employees must follow applicable federal and state regulations, Compass United policies and safety protocols, confidentiality requirements, and professional and ethical standards. All employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university; social work, psychology, criminal justice, sociology, or a related field is preferred.
• Three years of related experience, including crisis intervention and case management experience.
• Fluency in English and Spanish.
• Required certifications: Integrated Case Management, First Aid, CPR, and Emergency Behavior Management.
• Ability to travel up to 75% of the work week, including by car, train, and flight, with overnight stays.
• Must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• Graduate degree from an accredited program or university.
• Experience working with immigrant populations and in child welfare.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, procedures, licensing requirements, and contract standards.
• Maintain the required minimum number of weekly contacts with children and families.
• Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis line staff, help ensure families’ needs are addressed, and conduct follow-ups as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other required information.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement Compass United safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality and comply with Compass United professional and ethical standards, including the required dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Serve as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions concerning the safety and well-being of assigned children and families.
• Meet deadlines established by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

Benefits

• 100% employer-paid medical insurance, available on the first day of employment.
• 100% employer-paid dental insurance, available on the first day of employment.
• 100% employer-paid vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits are available; applicants are directed to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level