Case Management Specialist - Generalist

Compass United • Orlando, FL

7d

About The Position

The Case Management Specialist - Generalist works through Compass United’s Safety Verification Initiative (SVI), conducting in-person safety visits and supporting children and families across communities. The role focuses on child safety, respectful engagement, cultural awareness, case management, and helping families access appropriate supports. It is community-based, involves travel of up to 75% of the work week within 70 miles of the posted city, and requires fluency in English and Spanish. Travel may involve car, train, or air transportation and overnight stays.

The specialist maintains an assigned caseload, conducts comprehensive assessments, develops treatment plans, coordinates referrals and services, responds to crisis calls, and makes independent field decisions about children’s and families’ safety and well-being. The position includes regular contact with children and families, case staffing, supervision, communication with stakeholders such as legal providers and immigration court, and timely, accurate documentation. The schedule is Monday through Friday, with evenings, weekends, and holidays as needed or requested by the supervisor.

Applicants must have a bachelor’s or undergraduate degree from an accredited institution, preferably in social work, psychology, criminal justice, sociology, or a related field, and three years of related experience including crisis intervention and case management. A graduate degree is strongly preferred. Required certifications listed are Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention. Candidates must pass pre-employment and random drug screens and pre-employment and biennial criminal background checks. All employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption.

Requirements

• Bachelor’s or undergraduate degree from an accredited program or university.
• Three years of related work experience, including crisis intervention and case management experience.
• Fluency in English and Spanish.
• Certifications in Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Work collaboratively with staff, service providers, and other professionals.
• Provide crisis intervention according to Compass United training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain the computer literacy needed to perform the job responsibilities.
• Work effectively and without intensive supervision, both independently and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass United policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof as a new hire.
• Be authorized to work for any U.S. employer; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Graduate degree from an accredited program or university.
• Degree in social work, psychology, criminal justice, sociology, or a related field.
• Experience working with immigrant populations and in child welfare.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Maintain a caseload in accordance with agency policies, procedures, licensing standards, and contract requirements.
• Maintain the required minimum number of weekly contacts with children and families.
• Continually assess changes in behavior, circumstances, or conditions that may affect child safety.
• Provide feedback and support to crisis line staff to help ensure appropriate responses, support for families’ needs, and follow-up as needed.
• Engage children and their sponsors in the casework process.
• Document progress toward risk reduction, service goals, and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information according to agency, licensing, and contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Implement Compass United safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality regarding the service population and program operations.
• Follow Compass United professional and ethical standards, show respect to staff, service populations, and community members, and comply with the dress code.
• Travel or commute to the office as scheduled.
• Coordinate referrals, service planning, and documentation for the assigned caseload.
• Serve as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and support families in crisis.
• Participate in weekly face-to-face or phone supervision with the supervisor.
• Conduct comprehensive assessments, develop treatment plans, and make independent field decisions regarding the safety and well-being of assigned children and families.
• Meet deadlines required by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
• Participate in workshops, seminars, education programs, and other professional development activities.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level