Call Center Manager - Outbound Calling Team

Pipeline Pilot • New York, NY

6d

About The Position

We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The manager will oversee daily activities, monitor performance, prepare reports, and ensure callers stay productive and on track. The role is intended for someone who takes ownership, manages people effectively, and ensures the daily operation runs smoothly.

Requirements

• Previous experience managing or supervising a small team.
• Experience in a call center, telemarketing, sales, or appointment-setting environment.
• Good organizational and communication skills.
• Comfort using computers, spreadsheets, and basic reporting tools.
• Reliable, detail-oriented, and able to hold a team accountable.
• Must be located on Long Island or within the NYC metropolitan area.

Nice To Haves

• CRM or call center software experience.

Responsibilities

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and individual performance.
• Set goals and ensure callers meet productivity targets.
• Prepare and maintain daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance, feedback, and support to callers.
• Help improve calling processes and team performance.

Benefits

• Medical, dental, and vision benefits are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed