Business/Quality Assurance Analyst

United States Bowling Congress•Arlington, TX

2d•Hybrid

About The Position

The Business/Quality Assurance Analyst ensures digital products, platforms, and systems are clearly defined, properly validated, and aligned with business expectations. The role leads business analysis and quality assurance, with an emphasis on requirements integrity, process clarity, and product quality. In partnership with Project Managers, the analyst confirms that work is accurate, complete, and aligned with stakeholder needs. The role is the authority on requirements and quality across initiatives, but does not own project execution, timelines, or delivery coordination. The analyst leads business requirements discovery and documentation, creates testable user stories and acceptance criteria, maintains process and functional documentation, and ensures work is fully defined before development. The role establishes QA strategies and standards, oversees testing and defect tracking, leads user acceptance testing, and provides final quality validation for release readiness. It also validates delivered solutions against business objectives, identifies improvement opportunities, and standardizes documentation, testing, tools, templates, and workflows across business analysis and QA functions. This is a full-time, exempt position based in Arlington, Texas, with a hybrid schedule of two days. Normal work hours are Monday through Friday, 8 a.m. to 5 p.m.; weekends and extended hours may be needed. Travel of at least up to 10% is required. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
5–8+ years of experience in business analysis, QA, or related roles.
Strong understanding of the software development lifecycle (SDLC).
Strong analytical and problem-solving capabilities.
Proficiency in QA tools, test management systems, and documentation platforms.
Experience working in Agile or hybrid delivery environments.
Experience using or learning to use AI to streamline processes and create deliverables.
Excellent oral and written communication skills, including the ability to communicate effectively with all levels of personnel.
Ability to manage multiple projects in a dynamic environment.
Ability to create detailed requirements, process flows, and test cases.
Must be organized, detail-oriented, self-motivated, responsible, collaborative, approachable, and a team player.
Must pass the RVP program and maintain a “Green Light” status.
Must adhere to the Code of Conduct of the USBC Registered Volunteer Program as a condition of employment and continued employment.

Nice To Haves

Experience with automated testing tools, such as Playwright.

Responsibilities

Lead discovery and documentation of business requirements across initiatives.
Translate stakeholder needs into clear, structured, testable user stories and acceptance criteria.
Develop and maintain process flows, business rules, and functional documentation.
Ensure work entering development is fully defined and serve as the source of truth for requirements throughout the project lifecycle.
Establish and manage QA strategies, standards, and testing frameworks.
Oversee test planning, execution, and defect tracking.
Ensure deliverables meet defined functional, usability, and performance standards.
Lead user acceptance testing to validate business outcomes.
Provide final quality validation to confirm release readiness.
Validate delivered solutions against original business objectives and requirements.
Identify gaps, inconsistencies, and opportunities for optimization.
Implement feedback loops and drive continuous improvement in requirements, documentation, testing, and validation processes.
Establish and enforce best practices for documentation, testing, and workflows.
Standardize tools, templates, and processes across QA and business analysis functions.
Build organizational capability in requirements definition and quality assurance.
Perform other duties as assigned.