Business Analyst/Quality Assurance Tester

State of Washington • Thurston County – Olympia, WA

21h

About The Position

Washington’s Lottery is seeking a Business Analyst/Quality Assurance Tester to bridge business needs and technology. The role collaborates with subject matter experts, IT staff, and vendors to address challenges, improve mission-critical systems, and develop effective technology solutions.

The position elicits and documents business requirements, develops functional and non-functional specifications, translates business needs into technical requirements, and evaluates specifications and designs for alignment with business requirements. It identifies gaps between system capabilities and specifications, recommends viable solutions, and uses business analysis techniques to manage requirements and assess progress. The role also supports testing activities to confirm systems meet business needs.

Washington’s Lottery describes its mission as offering games of chance with integrity and imagination to maximize contributions to the state. The organization highlights a collaborative, modernized workplace, flexible hours, growth opportunities, and a commitment to diversity, equity, inclusion, and belonging. Some positions may offer flexible work schedules and telework options.

Requirements

• Demonstrated ability to gather, understand, confirm, and document business and technical requirements through customer meetings, requirements-gathering sessions, and clear documentation such as use cases, process flows, and user stories.
• Demonstrated ability to explain technical information in simple language and help developers, testers, and business users communicate clearly and understand system requirements.
• Ability to review complex business processes and IT systems to understand current and future states.
• Experience creating diagrams, decision tables, process documents, and other tools to identify improvements and support system updates or new solutions.
• Proven ability to review IT requests for clarity, completeness, and proper categorization.
• Experience working with business customers and IT managers to direct requests to appropriate teams and determine priorities.
• Experience using business analysis methods to gather, document, manage, and update requirements and handle changes in complex IT environments involving multiple teams or departments.
• Proven testing experience, including creating test cases, answering questions about requirements, supporting usability testing, and showing customers prototypes to gather feedback.
• Ability to take action to learn and grow.
• Ability to take action to meet the needs of others.

Nice To Haves

• Three or more years demonstrating advanced knowledge of gaming system capabilities, functionality, and lottery business rules, including independently analyzing complex issues, assessing system-change impacts, and recommending solutions that meet business needs.
• Customer-service focus and ability to build positive, productive working relationships with IT staff, business customers, and vendors.
• Ability to manage multiple tasks and competing priorities while working remotely or in a hybrid environment, stay organized, meet deadlines, and maintain accurate, detailed documentation.
• Knowledge and experience in accounting principles and state financial systems.
• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), or completion of a business certification from a university or college.

Responsibilities

• Elicit business requirements from cross-functional subject matter experts for Lottery system modifications, ensuring stakeholders’ underlying needs are understood and documented.
• Independently analyze and develop functional and non-functional specifications for multifunctional, mission-critical systems.
• Translate business requirements and functional specifications into technical requirements.
• Analyze functional and technical specifications and design documents to ensure compliance with business requirements.
• Identify gaps between functional specifications and system capabilities, and identify possible solutions.
• Advise vendors and subject matter experts about conflicts with systems and propose viable solutions to reduce potential issues.
• Use business analysis techniques to manage requirements and assess work progress.
• Meet with customers and lead requirements-gathering sessions; document requirements using materials such as use cases, process flows, and user stories.
• Explain technical information in accessible language and support clear communication among developers, testers, and business users.
• Review business processes and IT systems to understand current and future states, using diagrams, decision tables, and process documents to identify improvements and support system changes or new solutions.
• Review IT requests for clarity, completeness, and appropriate categorization; work with business customers and IT managers to route requests and determine priorities.
• Apply business analysis methods to gather, document, manage, and update requirements and handle changes in complex IT environments involving multiple teams or departments.
• Support testing by creating test cases, answering questions about requirements, supporting usability testing, and presenting prototypes to customers for feedback.

Benefits

• Flexible hours to support work-life balance.
• Supported growth and development opportunities.
• Great total compensation and benefits package.
• Some positions may include flexible work schedules and telework options.
• Opportunity to earn special pay for events ($35 per hour or exchange time) or Draw Duty.
• Tuition Reimbursement Program.
• Infants in the Workplace Program.
• Opportunity to help sell at events and participate in jackpot winner celebrations and game launch events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed