Senior Business Analyst / Quality Assurance Analyst

Cynet Systems • Columbia, SC

21h

About The Position

The Business Analyst / Quality Assurance Analyst – Advanced performs business analysis and quality assurance functions in a collaborative Agile environment. The role gathers and analyzes stakeholder requirements, translates operational needs into clear specifications, and conducts comprehensive software testing. It works closely with program staff, product owners, developers, and other project stakeholders to validate system functionality and document testing outcomes.

The Division of Technology Services supports the development, implementation, enhancement, and maintenance of mission-critical applications. This assignment provides advanced business analysis and quality assurance services to help deliver reliable information systems that meet program requirements and established quality standards.

Requirements

• At least 5 years of experience with business process analysis, requirements documentation, workflow development, and stakeholder communication.
• At least 5 years of software QA/testing experience, including test design, execution, defect tracking, reporting, and test-result documentation.
• At least 7 years of experience in software analysis/testing and customized test procedure experience.
• At least 2 years of experience in business process design.
• At least 5 years of experience with TFS, Visual Studio, SQL Server, MS Project, Balsamiq, Microsoft Office, and legacy systems.
• Previous experience working within state, federal, or local government environments.
• Bachelor's degree in business, information systems, computer science, or a related field, or equivalent extensive relevant experience.
• Strong analytical, organizational, and communication skills; ability to manage competing priorities and meet deadlines.

Nice To Haves

• Experience in public-sector Economic Services, including SNAP/TANF, or Early Child Care and Education programs.
• Agile development experience, test automation, and knowledge of enterprise applications and integrations.

Responsibilities

• Gather, analyze, and refine business and technical requirements, user stories, use cases, and acceptance criteria.
• Map business processes and workflows, and prepare functional specifications, diagrams, reports, and user documentation.
• Evaluate existing practices, system capabilities, and controls; recommend improvements and resolve requirement gaps.
• Translate policy and operational needs for technical teams and explain technical changes to business stakeholders.
• Develop and execute test plans, test scripts, and test cases for new or modified software, including regression and integration testing.
• Validate solutions against documented requirements and quality standards; identify, record, track, and retest defects.
• Review application logs, database records, and performance data to investigate errors and verify expected behavior.
• Create automated tests and maintain test suites when appropriate; document test coverage, outcomes, and corrections.
• Coordinate with development teams on defect resolution, release readiness, user acceptance, and post-implementation validation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior