Business/Quality Assurance Analyst

United States Bowling Congress•Arlington, TX

4d•Hybrid

About The Position

The Business/Quality Assurance Analyst ensures that digital products, platforms, and systems are clearly defined, properly validated, and aligned with business expectations. The role leads business analysis and quality assurance, with a focus on requirements integrity, process clarity, and product quality. In partnership with Project Managers, the analyst ensures delivered work is accurate, complete, and aligned with stakeholder needs. The role is the authority on requirements and quality across initiatives, but does not own project execution, timelines, or delivery coordination. The analyst leads discovery and documentation of business requirements, translates stakeholder needs into testable user stories and acceptance criteria, maintains process flows and functional documentation, and ensures work is fully defined before development. The role establishes QA strategies and standards, oversees test planning and execution, tracks defects, leads user acceptance testing, and validates release readiness. It also validates solutions against business objectives, identifies gaps and improvement opportunities, and standardizes documentation, testing tools, templates, and workflows. This is a full-time, exempt position based in Arlington, Texas, with a hybrid schedule of two days. The role reports to the Director of IT Governance and may require travel up to 10% of the time.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
5–8+ years of experience in business analysis, QA, or related roles.
Strong understanding of the software development lifecycle (SDLC).
Strong analytical and problem-solving capabilities.
Proficiency in QA tools, test management systems, and documentation platforms.
Experience working in Agile or hybrid delivery environments.
Experience using or learning to use AI to streamline processes and create deliverables.
Excellent oral and written communication skills.
Ability to manage multiple projects in a dynamic environment.
Ability to communicate effectively with personnel at all levels.
Ability to create detailed requirements, process flows, and test cases.
Must be organized, detail-oriented, self-motivated, and responsible.
Must be a collaborative, approachable team player.
Must pass the RVP program and maintain a “Green Light” status.
Must adhere to the USBC Registered Volunteer Program Code of Conduct as a condition of employment and continued employment.

Nice To Haves

Experience with automated testing tools, such as Playwright.

Responsibilities

Lead discovery and documentation of business requirements across initiatives.
Translate stakeholder needs into clear, structured, and testable user stories and acceptance criteria.
Develop and maintain process flows, business rules, and functional documentation.
Ensure work entering development is fully defined to reduce ambiguity and rework.
Serve as the source of truth for requirements throughout the project lifecycle.
Establish and manage QA strategies, standards, and testing frameworks.
Oversee test planning, test execution, and defect tracking processes.
Ensure deliverables meet defined functional, usability, and performance standards.
Lead user acceptance testing processes to validate business outcomes.
Provide final quality validation to confirm readiness for release.
Validate that delivered solutions align with original business objectives and requirements.
Identify gaps, inconsistencies, and opportunities for optimization.
Implement feedback loops to improve requirements clarity and QA effectiveness.
Drive continuous improvement in documentation, testing, and validation processes.
Establish and enforce best practices for documentation, testing, and workflows.
Standardize tools, templates, and processes across QA and business analysis functions.
Build organizational capability in requirements definition and quality assurance.
Perform other duties as assigned.