Quality Assurance Analyst

TPC•El Segundo, CA

10d•Hybrid

About The Position

TPC is an international debt financier serving the film and television industry. Its Commercials division works with corporate advertisers to obtain and manage production incentives and is expanding its services, technology, and brand. The Quality Assurance Analyst will join the Product & Technology team and help ensure the division delivers reliable, intuitive, high-quality digital applications. This role is suited to an early-career QA professional with hands-on testing experience who is detail-oriented, curious, and collaborative. The analyst will work with Product, Engineering, and business users to understand requirements and workflows, turn them into test scenarios, identify defects and edge cases, and support issue resolution and user acceptance testing. The role is full-time and hybrid, with two days per week onsite at the Los Angeles office and occasional collaborative days in El Segundo.

Requirements

At least 2 years of experience in customer support, client success, or technical support, preferably in a SaaS or technology platform environment.
At least 1 year of hands-on QA or testing experience with web-based, SaaS, or other digital applications.
Experience creating and executing test cases and test scenarios.
Ability to read and understand user stories, business requirements, and functional specifications.
Experience defining or contributing to clear, testable acceptance criteria.
Ability to create and manage test data.
Ability to reproduce, document, prioritize, and communicate software defects effectively.
Understanding of the software development lifecycle and basic QA methodologies.
Familiarity with Agile/Scrum product development environments.
Strong analytical and critical-thinking skills, including the ability to identify scenarios that are not explicitly documented.
Strong written and verbal communication skills and ability to explain technical concepts clearly to non-technical users.
Ability to communicate effectively and build positive working relationships with Product, Engineering, and business users.
Ability to troubleshoot and resolve software or platform issues independently and under time constraints.
Ability to manage multiple priorities and maintain SLA compliance in a fast-paced environment.
High attention to detail, strong organizational skills, and ability to manage testing across multiple features or workstreams.
Collaborative team player able to work cross-functionally with Engineering, Product, and Account Management teams.
Comfort working independently and knowing when to escalate questions, risks, or blockers.
Interest in advertising, production, and/or finance.
Comfort working a hybrid schedule with two days per week onsite at the Los Angeles office and occasional collaborative days in El Segundo.
Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience.

Nice To Haves

Experience with client onboarding workflows or implementation support for a B2B platform.
Familiarity with tiered support models (Tier 1 / Tier 2 / Tier 3) and escalation best practices.
Background creating and maintaining help documentation, knowledge bases, or training materials.
Exposure to basic technical concepts such as APIs, data integrations, or web-based platforms.
Experience using project management or collaboration tools such as Jira, Notion, Confluence, or Slack.
Experience using ticketing systems such as Zendesk, Intercom, Freshdesk, or similar platforms.
Basic SQL and relational database experience, including querying data to validate application behavior.
Experience testing financial, payment, invoicing, accounting, lending, or other transaction-based applications.
Experience with Commercial, Advertising, Media, or Production-related applications and workflows.
Experience testing role-based access, approval workflows, dashboards, reporting, or data-heavy applications.
Exposure to automated testing tools or frameworks.
Interest or experience using AI-assisted QA tools for generating test scenarios, identifying edge cases, creating test data, analyzing defects, or supporting automated testing.
Basic understanding of browser developer tools and troubleshooting web applications.
Familiarity with testing integrations between multiple applications or third-party services.

Responsibilities

Perform hands-on functional testing of web-based and digital applications, including new features, enhancements, and bug fixes.
Review product requirements and user stories to understand intended functionality, business rules, and expected outcomes.
Partner with Product Managers, Business Analysts, developers, and business users to clarify requirements and identify gaps or edge cases.
Work with users and subject matter experts to understand workflows, business processes, and real-world use cases.
Translate business workflows and user stories into test scenarios, test cases, and acceptance criteria.
Identify positive, negative, boundary, and edge-case scenarios.
Create and maintain test data for different scenarios, user types, and workflows.
Execute functional, regression, integration, and exploratory testing.
Validate application behavior across user roles, permissions, workflows, and data conditions.
Identify, reproduce, document, and track defects through resolution.
Write clear bug reports with reproducible steps, expected and actual results, supporting screenshots or documentation, severity or impact, and relevant test data.
Work with Engineering to reproduce issues, answer questions, validate fixes, and perform regression testing.
Communicate testing progress, defects, risks, and blockers to technical and non-technical stakeholders.
Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, demos, and retrospectives.
Support User Acceptance Testing by helping business users understand what to test and capturing and triaging feedback.
Help improve QA processes, test coverage, documentation, and overall product quality.