INTERNET SALES

HALLEEN WEST INC•North Olmsted, OH

2d•Onsite

About The Position

The Business Development Coordinator is part of the dealership’s Business Development Team and serves as a link between buyers and their future vehicles. The role helps customers with questions about the company, vehicles, and their ability to purchase, while introducing them to current vehicles and automotive technologies. The dealership provides online and in-store training, including manufacturer training programs.

Requirements

At least one previous role based in strong customer service experience.
Team-player attitude.
Prompt and courteous demeanor.
Enthusiastic personality.
Strong computer skills.
Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

Answer customer calls and establish follow-ups with sales appointments.
Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions and maintain positive relationships with teammates, sales teams, and dealership management.
Use the CRM tracking system daily.