Brand & Web Operations Manager

Manhattan Associates • Atlanta, GA

6d • Hybrid

About The Position

Manhattan Associates is seeking a Brand & Web Operations Manager to build and operate the processes that help its brand and digital teams deliver work quickly, predictably, and at scale. The role spans creative, website, and content requests across the company, as well as brand-team contributions to the Momentum and Exchange events. The manager will oversee intake, prioritization, project planning, resourcing, vendor relationships, digital asset management, AI-enabled workflows, digital marketing coordination, reporting, and budget tracking.

Requirements

• 5–8 years of experience in creative operations, marketing operations, or agency production and traffic.
• A track record of building intake, workflow, and SLA systems from scratch and driving adoption.
• Hands-on fluency with generative AI tools and experience applying them to production work.
• Experience managing freelancers, agencies, and vendors, including SOWs and rate negotiation.
• Experience administering a digital asset management system, with working knowledge of taxonomy, metadata, and usage rights.
• Comfort tracking budgets and compiling reporting for senior leadership.
• Experience supporting large-scale events or complex, multi-team initiatives.
• Confidence to decline or defer stakeholder requests while maintaining strong relationships.
• Clear, concise communication and a preference for simple, practical processes.

Nice To Haves

• Experience in B2B technology or SaaS.

Responsibilities

• Build and own an intake process for creative, website, and content requests across the company.
• Ensure requests are properly briefed and scoped before work begins, pushing back when they are not ready.
• Prioritize day-to-day work and escalate trade-offs requiring leadership decisions to the VP of Brand Marketing.
• Establish and maintain SLAs by work type, and help ensure the team and requesters meet them.
• Develop project plans for larger initiatives and keep work on schedule.
• Allocate and balance work among internal creative staff, contractors, and agencies, considering budget and throughput.
• Improve processes and encourage adherence across daily work and major initiatives.
• Manage brand-team contributions to Momentum and Exchange, including experience, design, presentations, and run of show.
• Coordinate event workstream timelines, deliverables, and vendors with event owners.
• Source, onboard, and manage freelancers, agencies, and production vendors; manage SOWs, rates, and timelines and assess vendor quality and value.
• Administer Bynder, keeping it organized and useful; maintain taxonomy, metadata, version control, usage rights, licensing, expiration dates, access, and permissions; train teams to use the DAM.
• Apply generative AI to brand and digital workflows, identify bottlenecks, build repeatable AI-assisted processes, and support team adoption.
• Partner with Digital Marketing on workflows in Optimizely CMP; convert requests into campaigns and tasks, assign dates and deliverables, monitor progress, and close tickets when needed.
• Prepare regular brand and digital reporting for the VP of Brand Marketing and executive leadership, including throughput, SLA performance, web traffic trends, and asset performance.
• Track spending against budget and prepare monthly, quarterly, and annual reconciliations and forecasts.

Benefits

• Market-leading pay.
• Comprehensive health coverage.
• 401(k) with 50% match up to 6% from day one.
• Global Path structured development program with global opportunities.
• Free LinkedIn Learning and mentorship.
• Diverse team and Employee Connection Groups.
• Hybrid work options and flexible policies.
• Onsite fitness centers.
• Monthly volunteer events and opportunities to make a difference locally and globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed