Manager, Brand & Communications Operations
About The Position
The Manager, Brand & Communications Operations will help the Brand and Communications function deliver priority initiatives with clarity, consistency, and impact. Reporting to the Head of Global Communications & Brand and partnering with Client Development & Engagement functional leaders, the Manager will translate priorities into actionable plans, lead assigned workstreams, and connect teams across brand, graphics and creative services, content, marketing technology, and internal and external communications. The role strengthens execution while respecting functional leaders’ responsibilities and decision-making authority, escalating significant decisions, resource trade-offs, and risks as appropriate. The position works across a broad portfolio of high-profile initiatives and collaborates with colleagues throughout a global Firm. The ideal candidate is proactive and detail-oriented, enjoys bringing structure to complex work, connecting people and priorities, and moving initiatives forward, and combines sound judgment and strong follow-through with the ability to work independently and collaboratively in a matrixed setting.
Requirements
- Bachelor’s degree in marketing, communications, business, brand management, or a related field.
- 8+ years of relevant experience in marketing, brand, communications, project or program management, operations, or a related field.
- Experience managing cross-functional marketing or communications initiatives from planning through implementation.
- Proven ability to navigate a complex, matrixed global organization and coordinate across departments, geographies, and organizational levels.
- Experience improving processes, tools, governance resources, or operating practices across teams.
- Working knowledge of brand, content, creative services, digital platforms, marketing technology, internal and external communications, and media relations.
- Strong project and program management capability, keen attention to detail, excellent organizational skills, and consistent follow-through.
- Ability to work independently with limited direction and collaborate effectively across teams, functions, and geographies.
- Sound judgment and ability to navigate complexity and ambiguity at department and Firm levels, including knowing when to escalate issues.
- Strong written, verbal, and visual communication skills, including advanced PowerPoint and presentation development skills.
- Ability to influence and build alignment without direct authority, including with senior leaders and high-visibility stakeholders.
- Collaborative, diplomatic, accountable, and adaptable, with intellectual curiosity and interest in learning across brand, content, communications, technology, and Firm operations.
Nice To Haves
- Experience contributing to enterprise brand, content, website, visual identity, marketing technology, or other large-scale change initiatives.
- Law firm or professional services experience.
Responsibilities
- Manage assigned cross-functional initiatives from planning through implementation, translating agreed priorities into workstreams, milestones, responsibilities, deliverables, and measures of success.
- Maintain integrated plans and status reporting that show timelines, dependencies, risks, resource needs, and capacity constraints.
- Coordinate teams, stakeholders, and external partners; clarify roles and handoffs, facilitate working-level decisions, and escalate significant challenges.
- Recommend priorities and sequencing based on business impact, urgency, readiness, and available resources, and support portfolio reviews led by functional leadership.
- Prepare concise leadership updates and briefing materials outlining progress, risks, required decisions, and next steps.
- Help drive priority initiatives through launch, adoption, and continuous improvement.
- Connect colleagues across brand, graphics and creative services, content, marketing technology, and communications in support of selected brand and content initiatives.
- Help implement approved brand positioning, messaging, visual identity, and brand experiences across channels and audiences.
- Support content planning and execution, including audience priorities, editorial themes, channels, governance, and performance measurement and tracking.
- Coordinate approved Firmwide campaigns, programs, platforms, templates, and tools, and administer governance processes that strengthen brand consistency.
- Research industry news, competitor communications and brands, audience-specific channels, and emerging communications practices.
- Track and assess brand system adoption, including execution quality, adherence to systems and standards, and opportunities for process improvements.
- Develop and maintain practical tools, playbooks, templates, documentation, and operating practices that support consistent execution and visibility.
- Identify workflow gaps and recommend improvements that increase clarity, efficiency, accountability, and service quality.
- Support change management plans and maintain organized project documentation and effective working practices across internal teams and external partners.
- Share knowledge, provide guidance to junior colleagues, and contribute to a collaborative, high-performing team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
