Brand Success Manager

Faire•New York City, NY

19d•$112,000 - $154,000•Hybrid

About The Position

Faire is a technology wholesale platform that connects independent retailers with brands using technology, data, and machine learning. The Brand Success team partners with and coaches high-potential brands to help them grow sales and simplify operations using Faire’s wholesale platform. The Brand Success Manager manages a portfolio of approximately 250 brands and is accountable for revenue outcomes and high-value brand actions. The role involves coaching brands on Faire strategies, tactics, programs, products, and events, while also supporting day-to-day operations. Success is measured against sales goals related to brands’ use of Faire tools and their adoption of new products and programs. The position is hybrid, with employees working in the office three days per week and the option to work remotely for up to four weeks per year.

Requirements

3–5 years of experience in sales, account management, or business development in a fast-paced environment.
Experience using fundamental sales and data tools, such as Salesforce, data visualization software, and call recording tools.
Customer-focused approach and understanding of small-business needs and priorities.
Motivation to meet or exceed goals in a quota-based role.
Ability to use AI tools to streamline workflows and strengthen sales pitches.
Strong verbal and written communication, listening, and customer-feedback synthesis skills.
Ownership mentality, bias to action, and willingness to go beyond assigned duties to help the team succeed.
Resourcefulness and persistence in helping brands and the team succeed.
Self-awareness, curiosity, openness to feedback, and commitment to ongoing improvement.
Ability to learn quickly, iterate, adapt, and remain resilient.
Ability to collaborate across teams, share best practices, and contribute to shared team success.
Creative problem-solving skills and ability to develop and improve customer-success strategies, processes, and tactics.
Ability to use data to identify actionable insights and track, analyze, and communicate performance metrics.

Responsibilities

Engage regularly with brands through scaled and one-to-one email, phone, in-person, and video communications.
Own a book of business and the revenue outcomes for which the role is responsible.
Develop customer relationships built on trust and credibility.
Drive adoption and ongoing use of Faire Direct through brand sales and marketing efforts to maximize retailer acquisition.
Drive brand adoption and retention in brand-funded programs, including Ads and Insider Partnership.
Identify growth opportunities and coach brands from strategy through execution.
Communicate product releases and updates to accounts.
Synthesize, measure, and communicate customer feedback to help identify blockers and prioritize product development.
Collaborate cross-functionally with teams such as Support, Product, Design, and Marketing on initiatives that support brands.
Use data, graphs, and reports to identify insights and drive actions toward goals.
Adapt to changing business needs and goals.
Help foster a psychologically safe, motivating, inclusive, and energizing team culture.