Bilingual Housing Case Manager

San Diego Youth Services•San Diego, CA

7d•Onsite

About The Position

San Diego Youth Services is hiring a full-time, non-exempt Bilingual Housing Case Manager for its TAY Academy program in San Diego. The position reports to the Program Manager and provides comprehensive, trauma-informed support to youth at drop-in center and residential sites. The role focuses on helping participants obtain and stabilize housing, build motivation and independent living skills, establish permanency, navigate housing systems, and overcome barriers. The position supports efforts to end youth homelessness in San Diego and increase youths’ capacity to live self-sufficient lives. The case manager helps welcome and enroll participants, assess their needs and housing readiness, connect them with services and community resources, and support them through housing searches, applications, placements, and transitions. The position includes drop-in center operations, crisis intervention, outreach, advocacy, landlord liaison work, transportation when necessary, and maintaining accurate participant and housing records. The role also contributes to a safe, inclusive, and welcoming environment and works with multidisciplinary teams and community partners. San Diego Youth Services is a nonprofit organization that provides housing, shelter, prevention, early intervention, treatment, and other services to youth across San Diego County. The organization has approximately 250 employees and 80 volunteers, with an annual budget of approximately $24 million.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, or a closely related field is listed as preferred education.
Bilingual English/Spanish proficiency is required.
Must have reliable personal transportation and be able to transport youth in the community as needed.
Must maintain confidentiality and privacy in accordance with agency policies and applicable regulations and laws, including HIPAA.

Nice To Haves

At least two years of experience working with at-risk transition-aged youth (ages 18–24) who have experienced homelessness is preferred.
Knowledge of the Coordinated Entry System, housing programs, and the community housing landscape.
Experience with residential and housing services, such as case management, resource linkage, housing navigation, and voucher systems.

Responsibilities

Welcome and orient participants to TAY Academy services through intake and needs assessments.
Support Drop-In Center operations, including on-site milieu coverage, daily operations, crisis intervention, de-escalation, recreational opportunities, youth support groups, and supportive services.
Assess housing readiness, navigate housing resources, and support youth in obtaining and maintaining housing.
Advocate for youth needs and provide independent living skills education and referrals as applicable.
Connect participants with informal and formal community resources and networks.
Engage participants’ safe networks to identify appropriate housing options, including family reunification or transition to self-sufficiency.
Serve as an advocate as youth navigate resources.
Build and maintain relationships with landlords, property management companies, housing agencies, community housing programs, and shared housing networks to enhance housing opportunities and stability.
Assist youth in identifying, obtaining, and maintaining stable housing.
Conduct prevention and diversion interventions to help ensure youth homelessness is brief and non-recurrent.
Assess and refer participants to shelter and the coordinated entry system, including administering the TAY VI-SPDAT when needed.
Teach youth about housing searches, completing applications, tenant-landlord laws, renter’s rights, Fair Housing laws, and the Housing First model.
Teach independent living skills, including communal living and managing roommate relationships.
Partner with youth to develop and follow through on housing transition plans.
Support program intake and interview procedures, including arranging youth moves into and out of housing placements.
Transport participants when necessary.
Monitor participant progress and maintain accurate records, including database entries and pertinent housing records.
Assist with data collection for reports.
Conduct outreach and education for youth, community organizations, landlords, housing authorities, and providers.
Participate in multidisciplinary teams to help youth obtain and maintain housing placements.
Uphold SDYS standards, maintain confidentiality and privacy in accordance with agency policies and applicable laws, and support volunteers when applicable.
Communicate effectively with people from diverse backgrounds, give and receive supportive feedback, foster equity and inclusion, and help maintain welcoming and safe work environments.
Work flexibly across home, road, and office environments.