Housing Case Manager

Kitsap Community Resources • Bremerton, WA

3d • Onsite

About The Position

The Housing Case Manager provides case management to households experiencing homelessness through Supportive Housing Programs. The role includes meeting with clients, conducting intake, and building relationships in a variety of settings to support housing stability within program guidelines. Services may include stability planning, budgeting, housing searches, landlord mediation, document collection, benefit application assistance, and crisis intervention. Clients may face barriers such as mental health challenges, substance use disorders, eviction history, unemployment, and medical illnesses. The case manager collaborates with service providers to connect households with resources that support their goals and long-term success.

The position works within the Coordinated Entry and Supportive Housing Department and reports to the Supportive Housing Supervisor. It is full-time, non-exempt, Monday through Friday, with a fixed hourly wage of $21.50. Work is in person in an office setting, including areas open to the public, with travel for client visits as needed. The role requires direct work with unhoused, at-risk, and recently housed individuals, accurate and timely documentation and data entry, outreach, and collaboration with clients, landlords, and community partners.

Requirements

• Lived experience; alternatively, a high school diploma or GED with at least two years of work experience may be substituted for educational requirements.
• Valid Washington State Driver’s License.
• Ability to obtain proof of insurability for operating an automobile.
• Ability to pass State and/or Federal Background Checks as determined by the position, prior to hire.
• Demonstrated recognition of and compassion for people with low incomes.
• Awareness and sensitivity to Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA).
• Demonstrated ability to input, aggregate, and analyze data, including generating accurate and complete reports.
• Successful experience preparing and processing documentation according to relevant processes and guidelines.
• Ability to build secure, nurturing relationships with client households.
• Cognitive ability to recognize and address safety concerns and to discern accuracy and apply it to work.
• Cognitive and emotional ability to work directly with clients in need, including people experiencing homelessness, mental health issues, substance abuse, or other mental or physical barriers.
• Ability to read, write, and understand English.
• Physical and cognitive ability to operate a motor vehicle.
• Flexibility to manage and work with multiple agency programs.
• Regular and dependable attendance.

Nice To Haves

• Multilingual ability, especially Spanish.
• Experience working with individuals facing significant barriers to housing stability, including mental health challenges, substance use disorders, and medical illness.
• Familiarity with resources for low-income or unhoused families and individuals.
• Understanding of the socioeconomic systems that are root causes of poverty.
• Capability using Microsoft Office applications, including Excel, Word, and Outlook.

Responsibilities

• Conduct client visits for caseload households when necessary or when assigned for outreach.
• Deliver Foundational Community Support (FCS) services to qualified households, including submitting reauthorizations before expiration and meeting monthly FCS billing targets.
• Comply with KCR policies and procedures, grant guidelines, and federal and state regulations.
• Maintain accurate recordkeeping and reporting systems, complete follow-up in a timely manner, and perform daily web-based data entry.
• Complete screenings, ongoing assessments, household goals, household transitions, and other time-sensitive requirements before deadlines.
• Work with individuals experiencing behavioral health challenges, substance use, and other significant barriers to housing stability.
• Provide direct services to unhoused, at-risk-of-homelessness, and recently housed individuals.
• Provide information and referrals to support stabilization and locating and moving into permanent housing.
• Develop knowledge of community programs and maintain positive professional relationships with service providers.
• Conduct appropriate client outreach and maintain communication through home visits, including at hotels and encampments, phone calls, and texts.
• Ensure knowledge is translated for appropriate individuals.
• Collaborate with service providers across agencies to connect individuals with appropriate care and services.
• Use trauma-informed care, motivational interviewing, progressive engagement, and strength-based coaching when working with individuals.
• Help households develop housing stabilization plans and goals.
• Work with individuals, landlords, and community partners to ensure program requirements are met.
• Maintain positive working relationships with staff and participate in a team-oriented approach, including required team meetings.
• Keep the immediate supervisor promptly and fully informed of relevant information, including prior case notes and suggested courses of action, and take prompt action when necessary.
• Promptly communicate with the supervisor when work activities extend beyond KCR working hours.
• Seek out, participate in, and research presentation opportunities at meetings, conferences, training sessions, and workshops.
• Communicate regularly with coworkers and the supervisor or manager regarding wellness levels and awareness.
• Perform other job-related duties as requested by the supervisor.

Benefits

• Paid vacation, sick, personal holiday, and other leave for life events such as jury duty and bereavement.
• Medical option with a $25 per-paycheck employee contribution.
• Employer-paid dental, vision, life, long-term disability, and short-term disability coverage for the employee; dependents may be covered through payroll deduction.
• 6.5% employer contribution to a 401(k) after the first 12–18 months of employment.
• Employee Assistance Program.
• Employee Wellness Program.
• Employee Growth & Development Training Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED