Housing Case Manager

Ywca Of Schenectady•Schenectady, NY

9d•$19 - $23

About The Position

The Housing Case Manager supports women (trans-inclusive) who reside in YWCA NENY’s housing program as they work toward stability and independence. Residents may include survivors of domestic violence, people experiencing homelessness or extreme poverty, people living with mental health challenges, people in recovery, people returning to the community following incarceration, and others facing barriers to stable housing. The role involves building trust, helping residents identify goals, connecting them with resources, advocating alongside them, and supporting their progress. The position is full-time, 40 hours per week, and reports to the Director of Housing. It has no supervisory responsibilities and is classified as non-exempt. The role requires an associate’s degree in a related field plus at least five years of relevant experience, or a high school diploma or GED plus at least ten years of relevant experience. A clean New York State driver’s license, ability to drive a non-commercial van, NYS Driver’s Abstract, Defensive Driving course, and completion of all role-required checks are also required.

Requirements

Associate’s degree in Human Services, Social Work, Psychology, Sociology, or a related field, with at least five years of experience in housing services, case management, human services, social services, or a related field; or a high school diploma or GED with at least ten years of such experience.
Complete all role-required checks.
Have a clean New York State driver’s license and the ability to drive a non-commercial van.
Provide a New York State Driver’s Abstract.
Complete a Defensive Driving course.

Responsibilities

Build trusting relationships with residents and provide housing information, emotional support, referrals, guidance, advocacy, and assistance identifying goals and navigating barriers.
In partnership with the Housing Director, conduct housing intakes, manage the housing waitlist, and assist with Schenectady Coordinated Entry System intakes.
Maintain current knowledge of local social services, housing resources, tenant rights and responsibilities, and YWCA rental procedures to help residents access services and opportunities.
Complete case management notes, resident files, daily tracking, statistical data, and reports related to homeless services.
Work with the Director of Housing, case management team, and maintenance staff to maintain a safe living environment.
Conduct room checks with another case manager or the Director and assist with room turnover as needed.
Facilitate monthly group activities that promote resident connection, engagement, and well-being.
Provide transportation to appointments using the agency van when needed.
Attend staff and case management meetings and required trainings, contributing to team and program effectiveness.
Provide occasional front desk coverage and perform other duties as assigned to support the program and agency.