Housing Case Manager

Rural Resources Community Action • Davenport, WA

4d • Onsite

About The Position

The Housing Case Manager works in the Housing department in Davenport, Washington. The role provides information, assistance, and comprehensive case management to individuals and families. The case manager assesses needs, develops and monitors service plans, makes referrals, and advocates for clients with other service providers. Service areas may include youth and family services, parenting, elder services, employment and training, and emergency or transitional housing. The position requires knowledge of relevant community resources and laws and regulations specific to the service area.

The role includes conducting initial eligibility interviews, completing emergency shelter intake and placement, gathering information to assess clients’ housing needs, monitoring service plans, coordinating information, connecting clients with resources, providing crisis-related information and referrals, and offering ongoing emotional support. Additional program-specific training is required after hire. The position is expected to be performed within Washington State. A resume is required.

Requirements

• Bachelor’s degree in human or social services or a related field and two years of relevant paid or volunteer experience, or an equivalent combination of education and experience that provides the required skills, knowledge, and ability.
• Knowledge of social service delivery principles and practices.
• Knowledge of crisis intervention and counseling principles and practices.
• Ability to prepare reports, correspondence, and documentation and comprehend complex documents and concepts.
• Ability and willingness to maintain client confidentiality.
• Ability to understand and apply applicable federal, state, and local policies, procedures, and regulations.
• Ability to analyze and evaluate client needs and develop and implement corrective actions.
• Effective oral and written communication skills, including public presentation skills.
• Ability to establish and maintain effective working relationships with agency staff, partner agencies, and the general public.
• Knowledge of computer applications including MS-DOS, MS Word, and MS Excel.
• Ability to access and egress non-ADA facilities and homes.
• Valid driver’s license in state of residence, Washington State-required auto insurance, and access to reliable transportation.
• Acceptable completion of a criminal history background check.
• Ability to meet the physical demands of the role, including lifting up to 50 pounds, and to uphold the stress of traveling.
• Regular, predictable attendance.

Responsibilities

• Conduct initial interviews with clients and their families to assess eligibility for services.
• Complete emergency shelter intake and placement.
• Gather relevant information from clients, families, and other agencies to prepare housing assessments.
• Monitor adherence to service plans and coordinate accurate information to maintain progress toward goals.
• Help clients access resources through direct assistance and referrals.
• Provide information and referrals to service providers to help clients and families address crises and conflict.
• Provide ongoing emotional support to clients and families so they can cope with problems and make use of professional services.
• Prepare reports, correspondence, and documentation.
• Maintain client confidentiality and apply relevant federal, state, and local policies and regulations.
• Establish and maintain working relationships with agency staff, partner agencies, and the public.

Benefits

• Medical and dental insurance options for employees and families
• Vision and life insurance, as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours of paid vacation per month during the first year of employment
• 8 hours of paid sick leave per month
• 12 paid holidays per year
• Additional wage progression may be available over time under the organization’s established compensation structure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level