Housing Case Manager

Insight Housing•Sutter Creek, CA

About The Position

Insight Housing seeks a Housing Case Manager for its Roads Home program, which helps low-income Veteran families experiencing homelessness attain housing placement and stability. The program offers outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and help obtaining VA and other benefits. Participants develop and carry out action plans to improve their health and wellness. Under the supervision of the Program Manager, the Case Manager provides case management and housing stabilization services to homeless Veteran families. The role addresses housing barriers and supports housing stability through service coordination, including connecting participants with the VA and other supportive services.

Requirements

High school education required.
At least one year of experience providing direct support services to people experiencing homelessness, mental health issues, substance abuse, or other social issues. Translatable military experience, relevant internship or volunteer experience, or administrative experience may be considered; prior customer service, mentorship, administrative, extensive documentation, life training skills, or military eligibility advisement experience may also be considered.
Ability to complete CPR/First Aid training.
Proficiency with computers and Microsoft Office (Word, Excel, Outlook, and Teams).
Commitment to serving people experiencing homelessness and understanding and sensitivity to issues affecting homeless, low-income, mentally disabled, and chemically dependent people.
Ability to interact supportively and professionally with staff and participants from diverse cultural and economic backgrounds.
Ability to provide good customer service, communicate effectively, and remain calm in stressful situations.
Ability to work independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills; flexible, can-do attitude, and ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance.
Valid California driver's license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies; the position requires frequent driving.
Ability to receive and maintain criminal records clearance.

Nice To Haves

Bachelor's degree in Social Services or a related field.
Experience with a Homeless Management Information System (HMIS).
Lived experience or Veteran experience.

Responsibilities

Coordinate participant intake, conduct initial assessments and eligibility determinations, and create and maintain electronic participant files.
Provide street- and venue-based outreach to homeless Veterans.
Maintain an assigned participant caseload and provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Involve participants in designing and delivering supportive services and ensure they have an active voice in goal and service plans.
Collaborate with the Housing Specialist to maintain positive landlord relationships.
Develop individual budgets and service plans with each Veteran participant.
Coordinate services and referrals, including Veteran services enrollment, crisis intervention, vocational and employment assistance, health and dental services, income support and benefits, substance abuse treatment, mental health services, and consumer and family involvement.
Meet weekly with participants to identify short- and long-term goals and address money management, employment, and education issues.
Help participants retain housing and increase independence and self-sufficiency through linkage and referrals to community services and resources.
Provide crisis intervention as needed.
Maintain secure, comprehensive case files and prepare and submit required program reports.
Provide information and recommendations to the Program Manager concerning program evaluation and modifications to address participant and community needs, funding requirements, and Insight Housing's mission.
Co-facilitate housing clinics, groups, and other HCMT activities.
Maintain HMIS records, including participant intake, program entry, and exit; enter data within 24 hours of service delivery.
Follow confidentiality laws and reporting requirements and maintain knowledge of HIPAA certification standards.
Drive a personal or agency vehicle to field locations and other program sites as required, document and report mileage, and comply with agency vehicle policy.
Promote a safe, healthy, and clean work environment consistent with agency health and safety practices.
Attend and participate in assigned meetings and trainings.
Submit accurate timesheets on time.
Work within Insight Housing's Code of Conduct and perform other assigned tasks.