IDD Housing Case Manager - Bilingual preferred

Jewish Family Service of Colorado•Denver, CO

1d•Onsite

About The Position

The IDD Housing Case Manager integrates intake, case management, housing navigation, and payment processing to help adults and children with intellectual and developmental disabilities (IDD), and their families, achieve housing stability after homelessness. Grounded in disability justice, self-determination, and trauma-informed, person-centered practice, the role provides assessments, referrals, direct assistance, resource navigation, and payment processing while centering clients’ dignity, choice, and autonomy. The case manager is a central point of contact and partners with clients as experts in their own lives. The role works with the IDD Housing Navigator and community partners—including host home providers, landlords, residential agencies, and clients—to support housing access and stability and to meet program, grant eligibility, and documentation requirements. The position is full-time and permanent, requiring up to 37.5 hours per week. Work takes place primarily in the community, with routine requirements to be at the Denver home office. Hours are generally during regular business hours, with occasional flexibility to support agency needs. Spanish fluency is valued but not required.

Requirements

Preferred: at least one year of experience working with adults with IDD.
Preferred: at least three years of experience as a Social Case Worker for a public or private agency.
Demonstrated commitment to disability inclusion, equity, and person-centered practice.
Ability to support individuals with and without criminal backgrounds.
Strong communication, organizational, and interpersonal skills.
Ability to work effectively independently and as a team member with agency staff and a diverse client base.
Ability to navigate a fast-paced environment.
Proficiency in Microsoft Office software.
Valid driver’s license, access to reliable transportation, and proof of auto insurance; must maintain a driving record that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular duties.
Completion of the primary COVID-19 vaccination series is required before employment starts.
Certification or licensing: none.

Nice To Haves

Fluency in Spanish is highly valued but not required.
Lived experience or strong allyship with the disability community is valued.
Knowledge and understanding of Denver metro area resources is preferred.
Experience working with adults with IDD and experience as a Social Case Worker are preferred.

Responsibilities

Promote self-advocacy, informed choice, disability inclusion, and client voice in housing and service planning, while challenging ableist barriers.
Provide housing-focused stabilization case management to help clients secure permanent housing and maintain housing stability.
Partner with clients on goal setting and obtaining vital documents; conduct intake and eligibility assessments.
Support clients in navigating and advocating through disability determinations and enrollment in Medicaid SLS waiver and Home and Community-Based Services.
Work with the IDD Housing Navigator to connect clients with affordable housing, housing voucher programs, rental assistance, lease-up support, and tenant-landlord mediation.
Build and maintain relationships with landlords, host home providers, residential agencies, community partners, clients, and other members of clients’ support networks.
Connect clients with long-term services and supports, including food, transportation, benefits counseling, employment, recreation, and health services.
Provide crisis intervention and supportive services addressing basic needs and advancing housing stability.
Connect clients with employment opportunities and income pathways, including SSI/SSDI applications.
Develop, implement, monitor, and modify service plans with clients, keeping plans responsive to client-identified goals and priorities.
Develop exit plans and guide clients through successful transitions from the program.
Process payments on behalf of clients and request financial approval for program services based on assessed need and available resources.
Enter client information into databases and maintain accurate case records in required CRMs, documenting client contacts and progress.
Collaborate with case managers, doctors, organizations, caregivers, family members, and community partners to develop solutions to complex participant needs.
Ensure paperwork is completed properly and grant eligibility requirements are followed; assist with reporting, including providing client testimonies.
Allow new staff and interns to shadow and attend client appointments.
Participate in funder-required committees and workgroups, staff training, and special department programs as needed.
Maintain confidentiality of client and agency information and learn to navigate relevant JFS grants and funding.
Use creativity and innovation in service delivery and perform other duties as assigned.