Bilingual Housing Case Manager

SAN DIEGO YOUTH SERVICES•San Diego, CA

7d•$23 - $25•Onsite

About The Position

San Diego Youth Services seeks a Bilingual Housing Case Manager for the TAY Academy program in San Diego. This is a full-time, non-exempt position reporting to the Program Manager. The role provides comprehensive, trauma-informed services to youth in drop-in center and residential settings, maintaining inclusive and safe environments. The Housing Case Manager offers supportive services focused on obtaining and stabilizing housing, motivating participants, building skills, promoting permanency, navigating housing systems, and removing barriers. The position supports youth experiencing or at risk of homelessness through housing readiness assessments, housing searches and placements, prevention and diversion, independent living skills education, advocacy, resource connections, landlord engagement, transition planning, and follow-up. It also contributes to drop-in center operations, participant intake, crisis response, outreach, documentation, and multidisciplinary collaboration. The role may involve work from home, on the road, or in an office, and requires reliable transportation to transport youth in the community as needed.

Requirements

Bilingual English/Spanish proficiency is required.
Bachelor’s degree in Social Work, Psychology, Sociology, or a closely related field is listed as preferred education.
Must have reliable personal transportation and be able to transport youth in the community as needed.
Must maintain confidentiality and comply with HIPAA and other applicable privacy laws and regulations.

Nice To Haves

At least two years of experience working with at-risk transition-aged youth (ages 18–24) who have experienced homelessness.
Knowledge of the Coordinated Entry System, housing programs, and the community housing landscape.
Experience with residential and housing services, such as case management, resource linkage, housing navigation, or voucher systems.

Responsibilities

Welcome and orient participants to TAY Academy services through intake and needs assessments.
Support Drop-In Center operations through on-site milieu coverage, daily program support, crisis intervention, de-escalation, recreational activities, youth support groups, and other supportive services.
Assess housing readiness, navigate housing resources, and support youth in obtaining and maintaining housing.
Advocate for youth needs and provide independent living skills education and referrals as applicable.
Connect participants with informal and formal community resources and networks, including safe networks that may help identify housing options, family reunification, or transitions to self-sufficiency.
Conduct landlord liaison activities and maintain ongoing communication with free-market landlords, property management companies, housing agencies, community housing programs, and shared housing networks.
Assist youth in identifying, obtaining, and maintaining stable housing, and conduct prevention and diversion interventions to help keep homelessness brief and non-recurrent.
Assess and refer youth to shelter and the coordinated entry system, administering the TAY VI-SPDAT when needed.
Teach youth about housing searches, applications, tenant-landlord laws, renter's rights, Fair Housing laws, the Housing First model, independent living, communal living, and roommate relationships.
Partner with youth to develop and carry out housing transition plans, support program intake and interviews, arrange moves into and out of housing placements, and transport participants when necessary.
Monitor participant progress, maintain accurate records and housing documentation, enter data into approved databases, and assist with report data collection.
Conduct outreach and education with youth, community organizations, landlords, housing authorities, and providers.
Participate in multidisciplinary teams to assist youth in obtaining and maintaining housing placements.
Uphold SDYS standards, protect confidentiality and privacy in accordance with agency policies and applicable laws, and welcome and support volunteers when applicable.
Communicate effectively with people from diverse backgrounds, exchange supportive feedback, recognize coworkers’ strengths, and help maintain warm, welcoming, and safe work environments.
Adapt to carrying out job responsibilities in home, road, and office environments.

Benefits

18 days of paid time off, 2 floating holidays, and 12.5 paid holidays (32.5 paid days off).
403(b) retirement plan with a 2% employer match.
Medical, dental, and vision insurance.
Pet insurance.
Mileage reimbursement.
$2,000 annual bonus for staff fully bilingual in Spanish.
$1,500 annual bonus for staff with Spanish proficiency.
Life insurance.
Parental leave.
Public Service Loan Forgiveness (PSLF) employer.