Bank Teller

Citizens Bank•Big Bend, WI

2h•Onsite

About The Position

Citizens Bank is seeking a full-time Teller to join its Vernon Branch team. The Teller handles basic customer transactions in a friendly and efficient manner while following established policies and procedures. The role also involves maintaining and balancing a teller window, providing high-quality customer service, and cross-selling bank products and services. The position may include additional duties based on branch needs, such as safe deposit box access, vault responsibilities, override authority, basic consumer account closures, and creating debit cards for consumer checking accounts. The schedule is 38–40 hours per week. Business hours are Monday through Friday, 8:30 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12 p.m.; the branch is closed Sunday. Hours may change based on business needs.

Requirements

High school diploma or GED.
At least 6 months of related customer service and cash-handling experience.
Comply with applicable laws and regulations, including the Bank Secrecy Act and Office of Foreign Assets Control requirements, and follow policies and procedures to minimize risk.
Exercise good judgment, raise questions to management, and adhere to policy guidelines.
High level of professionalism.
Basic computer skills, including use of Word, Excel, the Internet, email, and other data or software programs and applications.
Professional communication skills.
High level of confidentiality.
Excellent organizational skills.
Accuracy.
Teamwork.

Nice To Haves

Prior banking experience is preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Represent the Bank to customers in a courteous and professional manner.
Process transactions enthusiastically, courteously, and promptly in accordance with policies and procedures.
Provide customers with outstanding service.
Cross-sell Bank products to customers.
Maintain and balance a teller drawer.
View basic account history and answer account questions.
Process Vertex transactions, including deposits, withdrawals, loan payments, check cashing, money orders, and cashier's checks.
Answer the phone and assist customers as needed.
Process check orders and reorders.
Process cash advances.
Process stop payments.
Process changes of address.
Process coin orders.
Process wire transfers.
Unlock and reset digital banking access.
Process add-on CD deposits and batching.
Perform other duties as assigned.
As needed, provide safe deposit box access, handle vault duties, exercise override authority, close basic consumer accounts, and create debit cards for consumer checking accounts.